French-Speaking Technical Support Specialist

Talkpush

Katowice

On-site

PLN 61,000 - 100,000

Full time

6 days ago

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Benefits offered by this job

Multisport card

Private medical health care

Private insurance

Development programs (Concentrix/Conce

Concentrix University

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Refer a Friend bonus up to 4000 PLN

Recognition programs: Game Changer/Be

Job summary

Talkpush in Katowice is seeking a Customer Service Technical Specialist to support customers of a leading garden equipment and tools manufacturer. You will troubleshoot product-related issues, guide setup and configurations, and ensure a high-quality customer experience across channels.

Ideal candidates bring strong French and English skills, a technical mindset, and experience with Windows and MS Office. The role is based in Katowice with relocation support and a full-time contract.

Qualifications

Fluency in French (C1) and English (B2) required.
Experience in customer service, technical support, helpdesk, or troubleshooting roles.
Good knowledge of Windows environment and MS Office applications.
Ability to analyze problems and provide clear, customer-friendly solutions.

Responsibilities

Provide technical support via phone, email, and chat.
Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
Guide customers through product setup, installation, configuration, and maintenance.
Identify root causes of technical issues and determine appropriate solutions.
Escalate complex cases to specialized teams when necessary.
Document customer interactions and technical findings in internal systems.
Educate customers on product features, best practices, and preventive maintenance.
Ensure customer satisfaction while meeting quality and productivity targets.