Nordics Last-Mile Operations Coordinator

Westwing Group AG; Robakowo; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Subsidised daily lunches

Westwing employee discounts

Wellbeing resources

Team events

Holiday entitlement 20–28 days

Job summary

Westwing Group AG in Robakowo, Poland, is seeking a Last Mile Co-Ordinator Nordics to oversee delivery operations and regional ownership. You will monitor networks, address anomalies early, and ensure carrier accountability across parcel and bulky flows.

The role is permanent and based in Robakowo. You will work with your regional Lead, manage daily exception handling, and drive process automation while learning every facet of e‑commerce delivery from the ground up.

Qualifications

• 3+ years of experience in logistics, transportation, e-commerce operations, or customer service - or a strong internship/working student background.
• Exceptional attention to detail and strong organisational skills, with the ability to manage multiple open operational items concurrently.
• Comfort with Excel or Google Sheets; confident navigating dashboards; eager to learn SQL.
• Curiosity for AI tools and process automation, with a drive to apply smart workflows to daily operations.
• Calm, clear, and professional communication with external carrier partners and internal stakeholders.
• Fluency in English; additional Nordic language skills are a plus.

Responsibilities

• Run daily exception management across parcel, bulky, 2-man, and 4-man delivery flows, proactively chasing carriers and resolving stalled shipments before they impact the customer.
• Track and consolidate regional carrier performance data to maintain accurate scorecards, identify recurring failure patterns, and flag risks early.
• Audit freight invoices against rate cards, manage damage claims to closure, and maintain core system master data.
• Partner with Customer Care to resolve complex, escalated delivery cases with fast, clear updates.
• Leverage daily AI agents and automations to streamline repetitive tasks, report generation, exception triage, and claim drafting.
• Participate in field touchpoints—depot visits and delivery ride-alongs—to gain operational insights and refine last mile processes.

Skills

Logistics operations

Excel/Sheets data

English fluency

Nordic languages

Tools

SQL

Dashboards

Job description

Westwing Group AG in Robakowo, Poland, is seeking a Last Mile Co-Ordinator Nordics to oversee delivery operations and regional ownership. You will monitor networks, address anomalies early, and ensure carrier accountability across parcel and bulky flows.

The role is permanent and based in Robakowo. You will work with your regional Lead, manage daily exception handling, and drive process automation while learning every facet of e‑commerce delivery from the ground up.