Last Mile Co-Ordinator Nordics (m/f/d)

Westwing Group AG; Robakowo; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Subsidised daily lunches

Westwing employee discounts

Wellbeing resources

Team events

Holiday entitlement 20–28 days

Job summary

Westwing Group AG in Robakowo, Poland, is seeking a Last Mile Co-Ordinator Nordics to oversee delivery operations and regional ownership. You will monitor networks, address anomalies early, and ensure carrier accountability across parcel and bulky flows.

The role is permanent and based in Robakowo. You will work with your regional Lead, manage daily exception handling, and drive process automation while learning every facet of e‑commerce delivery from the ground up.

Qualifications

• 3+ years of experience in logistics, transportation, e-commerce operations, or customer service - or a strong internship/working student background.
• Exceptional attention to detail and strong organisational skills, with the ability to manage multiple open operational items concurrently.
• Comfort with Excel or Google Sheets; confident navigating dashboards; eager to learn SQL.
• Curiosity for AI tools and process automation, with a drive to apply smart workflows to daily operations.
• Calm, clear, and professional communication with external carrier partners and internal stakeholders.
• Fluency in English; additional Nordic language skills are a plus.

Responsibilities

• Run daily exception management across parcel, bulky, 2-man, and 4-man delivery flows, proactively chasing carriers and resolving stalled shipments before they impact the customer.
• Track and consolidate regional carrier performance data to maintain accurate scorecards, identify recurring failure patterns, and flag risks early.
• Audit freight invoices against rate cards, manage damage claims to closure, and maintain core system master data.
• Partner with Customer Care to resolve complex, escalated delivery cases with fast, clear updates.
• Leverage daily AI agents and automations to streamline repetitive tasks, report generation, exception triage, and claim drafting.
• Participate in field touchpoints—depot visits and delivery ride-alongs—to gain operational insights and refine last mile processes.

Skills

Logistics operations

Excel/Sheets data

English fluency

Nordic languages

Tools

SQL

Dashboards

Job description

JOIN OUR TEAM

As a Last Mile Co-Ordinator Nordics, you will keep our day-to-day delivery operations running seamlessly while rebuilding our last mile logistics around regional ownership. Working closely with your regional Lead, you are the person who watches the network, catches delivery anomalies early, and holds carrier partners accountable to what they promised across all parcel, bulky, and handling flows. You are detail-driven, relentlessly curious about process automation, and ready to learn every facet of e-commerce delivery from the ground up. This position is permanent and based in the Robakowo.

WHAT YOU'LL DO

• Run daily exception management across parcel, bulky, 2-man, and 4-man delivery flows, proactively chasing carriers and resolving stalled shipments before they impact the customer
• Track and consolidate regional carrier performance data to maintain accurate scorecards, identify recurring failure patterns, and flag risks early
• Support carrier administration by auditing freight invoices against agreed rate cards, managing damage claims to closure, and maintaining core system master data
• Partner directly with Customer Care to resolve complex, escalated delivery cases with fast, clear, and actionable updates
• Leverage daily AI agents and automations to streamline repetitive operational tasks, report generation, exception triage, and claim drafting
• Participate in field touchpoints - including depot visits and delivery ride-alongs - to gain first-hand operational insights and continuously refine last mile processes

YOU COME WITH

• 3+ years of experience in logistics, transportation, e-commerce operations, or customer service - or a strong internship/working student background
• Exceptional attention to detail and strong organisational skills, with a proven ability to manage multiple open operational items concurrently
• Confidence working with data in Excel or Google Sheets, comfortable navigating dashboards, and eager to learn SQL
• Curiosity for AI tools and process automation, with a drive to apply smart workflows to daily operations
• Calm, clear, and professional communication skills when managing external carrier partners and internal stakeholders
• Fluency in English; additional language skills in Nordic languages are a plus

WHY WESTWING

If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.

At Westwing, we're building the Superbrand in Design with a team that's shaping the future of beautiful home & living.

Here is what you can look forward to:

• A high-performance culture built on trust, feedback and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• 20 to 28 days of paid holiday to rest, recharge, and come back ready to create
• Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
• Subsidised daily lunches (you choose what you want!)

ABOUT US

Westwing, Europe's #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe's premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing's team works together on its shared purpose to "Excite people to create homes that unlock the full beauty of life". Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We're made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the "wow, you work at Westwing?" crowd.

Diversity is deeply rooted in our culture. Our mission doesn't stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone's uniqueness, cultural differences and equal opportunity.