Nordics Last Mile Leader: AI-Driven Field Ops

Westwing Group AG; Poland; Remote; PLN 320,000 - 520,000; Full time

Benefits offered by this job

Discounts on Westwing Collection

Wellbeing resources

Subsidised daily lunches

Team events

Job summary

Westwing Group AG is seeking a Senior Last Mile Manager Nordics based in Poland to own and optimize end-to-end delivery and returns for the Nordic region. The role encompasses carrier management, rate negotiations, SLA enforcement, and data-driven improvements in a hands-on, field-first capacity.

You will build AI-driven workflows, collaborate with Customer Care, and lead one Last Mile Coordinator while traveling regionally to audit hubs and delivery operations.

Qualifications

• 5+ years of experience in last mile, transportation, or e-commerce logistics with direct carrier relationships and tenders.
• Deep knowledge of home delivery networks and complex returns.
• Strong analytics with SQL/BI; proven AI workflow building experience.
• Willingness to travel ~33% of time in the region; field experience is essential.

Responsibilities

• Own end-to-end delivery and returns performance across the Nordics region.
• Lead carrier partnerships: tenders, rate cards, SLA enforcement, data-driven reviews.
• Spend time in the field conducting audits and driver ride-alongs.
• Develop and deploy AI agents, automated workflows, and SQL models for tracking and alerts.
• Collaborate with Customer Care to align KPIs and communication taxonomies.
• Lead and develop the Last Mile Coordinator to handle high-value exceptions.
• Drive network innovations including PUDO, white-glove delivery, and reverse logistics enhancements.

Skills

Last mile logistics

Carrier management

Data modeling

AI workflows

SQL

BI tools

Field leadership

People management

English fluency

Tools

AI agents

SQL

BI tools

Job description

Westwing Group AG is seeking a Senior Last Mile Manager Nordics based in Poland to own and optimize end-to-end delivery and returns for the Nordic region. The role encompasses carrier management, rate negotiations, SLA enforcement, and data-driven improvements in a hands-on, field-first capacity.

You will build AI-driven workflows, collaborate with Customer Care, and lead one Last Mile Coordinator while traveling regionally to audit hubs and delivery operations.