Nordic Account & Relations Manager

U.S. Bank; Województwo mazowieckie; On-site; PLN 60,000 - 90,000; Full time

Job summary

U.S. Bank’s Elavon division seeks a customer-facing specialist to support Nordic region clients. The role emphasizes proactive communication, training, and ongoing account support across multiple internal teams.

The ideal candidate will be fluent in at least one Nordic language and English, with solid communication and problem-solving skills. Regular interactions occur by phone, email, and virtual meetings.

Qualifications

• Fluency in at least one Nordic language (Norwegian, Swedish, Danish, or Finnish) with professional English.
• Strong verbal, written and interpersonal communication skills.
• Effective relationship management and customer engagement abilities.
• Ability to investigate and resolve customer issues while delivering high-quality service.

Responsibilities

• Develops and maintains strong customer relationships through regular engagement and account support.
• Provides guidance, training, and support on products, services, and processes.
• Manages customer inquiries and issues with high service standards.
• Collaborates with Operations, Sales, Product, Risk and Support to coordinate solutions.

Skills

Nordic language fluency

English proficiency

Customer relationship management

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

U.S. Bank’s Elavon division seeks a customer-facing specialist to support Nordic region clients. The role emphasizes proactive communication, training, and ongoing account support across multiple internal teams.

The ideal candidate will be fluent in at least one Nordic language and English, with solid communication and problem-solving skills. Regular interactions occur by phone, email, and virtual meetings.