Premier Account Executive with Nordic

US Bank; Warszawa; On-site; PLN 80,000 - 120,000; Full time

Job summary

The role at U.S. Bank's Elavon unit focuses on building and maintaining strong customer relationships across the Nordic region, delivering high-quality service via phone, email, and virtual meetings.

You will coordinate with Operations, Sales, Product, Risk, and Support to resolve issues, provide training, and drive process improvements, requiring fluency in at least one Nordic language and professional English.

Qualifications

• High school diploma or equivalent.
• Typically 2 to 3 years of experience in customer service, account management, client support, or a related field.
• Fluency in at least one Nordic language, including Norwegian, Swedish, Danish, or Finnish, with professional-level English.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to investigate and resolve customer issues while providing a high-quality customer experience.
• Ability to communicate confidently with customers, relationship managers, and cross-functional stakeholders.

Responsibilities

• Develops and maintains strong customer relationships through regular engagement, follow-up, and account support.
• Provides customers with guidance, training, and support on relevant products, services, and operational processes.
• Manages and resolves customer inquiries and issues while maintaining a high standard of service.
• Partners with Operations, Sales, Product, Risk, and Support teams to coordinate solutions and ensure a seamless customer experience.
• Communicates effectively with customers, relationship managers, and internal stakeholders.
• Researches and troubleshoots customer requests using multiple systems, applications, and internal resources.
• Manages multiple customer priorities, projects, and deadlines in a fast-paced environment.
• Identifies opportunities to improve processes, operational efficiency, and the overall customer experience.
• Maintains strong attention to detail and ensures customer requests are handled accurately and professionally.

Skills

Customer service

Account management

Relationship building

Communication skills

Analytical thinking

Education

High school diploma

Tools

CRM systems

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

This role is responsible for building and maintaining strong customer relationships by delivering a high level of service, proactive communication, training, and ongoing account support. Partners with internal teams across Operations, Sales, Product, Risk, and Support to address customer needs, resolve issues, and deliver effective customer-focused solutions. The position is highly customer-facing, with regular interaction through telephone, email, and virtual meetings. The role supports customers across the Nordic region and requires fluency in at least one Nordic language.

Key Responsibilities

• Develops and maintains strong customer relationships through regular engagement, follow-up, and account support.
• Provides customers with guidance, training, and support on relevant products, services, and operational processes.
• Manages and resolves customer inquiries and issues while maintaining a high standard of service.
• Partners with Operations, Sales, Product, Risk, and Support teams to coordinate solutions and ensure a seamless customer experience.
• Communicates effectively with customers, relationship managers, and internal stakeholders.
• Researches and troubleshoots customer requests using multiple systems, applications, and internal resources.
• Manages multiple customer priorities, projects, and deadlines in a fast-paced environment.
• Identifies opportunities to improve processes, operational efficiency, and the overall customer experience.
• Maintains strong attention to detail and ensures customer requests are handled accurately and professionally.

Basic Qualifications

• High school diploma or equivalent.
• Typically 2 to 3 years of experience in customer service, account management, client support, or a related field.

Preferred Skills/Experience

• Fluency in at least one Nordic language, including Norwegian, Swedish, Danish, or Finnish , with professional-level English.
• Strong verbal, written, and interpersonal communication skills.
• Effective relationship management and customer engagement skills.
• Demonstrated ability to investigate and resolve customer issues while providing a high-quality customer experience.
• Ability to communicate confidently with customers, relationship managers, and cross-functional stakeholders.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to navigate multiple systems and applications to research and resolve customer requests.
• Ability to identify process improvement opportunities and support operational efficiencies.
• Strong attention to detail, organization, and follow-through.

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company