Nordic Key Account Manager – Customer Success

US Bank; Warszawa; On-site; PLN 80,000 - 120,000; Full time

Job summary

The role at U.S. Bank's Elavon unit focuses on building and maintaining strong customer relationships across the Nordic region, delivering high-quality service via phone, email, and virtual meetings.

You will coordinate with Operations, Sales, Product, Risk, and Support to resolve issues, provide training, and drive process improvements, requiring fluency in at least one Nordic language and professional English.

Qualifications

• High school diploma or equivalent.
• Typically 2 to 3 years of experience in customer service, account management, client support, or a related field.
• Fluency in at least one Nordic language, including Norwegian, Swedish, Danish, or Finnish, with professional-level English.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to investigate and resolve customer issues while providing a high-quality customer experience.
• Ability to communicate confidently with customers, relationship managers, and cross-functional stakeholders.

Responsibilities

• Develops and maintains strong customer relationships through regular engagement, follow-up, and account support.
• Provides customers with guidance, training, and support on relevant products, services, and operational processes.
• Manages and resolves customer inquiries and issues while maintaining a high standard of service.
• Partners with Operations, Sales, Product, Risk, and Support teams to coordinate solutions and ensure a seamless customer experience.
• Communicates effectively with customers, relationship managers, and internal stakeholders.
• Researches and troubleshoots customer requests using multiple systems, applications, and internal resources.
• Manages multiple customer priorities, projects, and deadlines in a fast-paced environment.
• Identifies opportunities to improve processes, operational efficiency, and the overall customer experience.
• Maintains strong attention to detail and ensures customer requests are handled accurately and professionally.

Skills

Customer service

Account management

Relationship building

Communication skills

Analytical thinking

Education

High school diploma

Tools

CRM systems

Job description

The role at U.S. Bank's Elavon unit focuses on building and maintaining strong customer relationships across the Nordic region, delivering high-quality service via phone, email, and virtual meetings.

You will coordinate with Operations, Sales, Product, Risk, and Support to resolve issues, provide training, and drive process improvements, requiring fluency in at least one Nordic language and professional English.