Nordic Account Manager - Customer Success

U.S. Bank; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

U.S. Bank in Warsaw is seeking a customer-focused professional to build and maintain strong relationships with Nordic region clients.

You will deliver proactive service, training, and ongoing account support across Operations, Sales, Product, Risk, and Support, with regular engagement through phone, email, and virtual meetings. The role requires fluency in at least one Nordic language and professional English, a high school diploma, and typically 2–3 years’ experience in customer service or

Qualifications

• High school diploma or equivalent.
• Typically 2 to 3 years of experience in customer service, account management, client support, or a related field.
• Fluency in at least one Nordic language, including Norwegian, Swedish, Danish, or Finnish, with professional-level English.
• Strong verbal, written, and interpersonal communication skills.
• Effective relationship management and customer engagement skills.
• Demonstrated ability to investigate and resolve customer issues while providing a high-quality customer experience.
• Ability to communicate confidently with customers, relationship managers, and cross-functional stakeholders.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to navigate multiple systems and applications to research and resolve customer requests.
• Ability to identify process improvement opportunities and support operational efficiencies.
• Strong attention to detail, organization, and follow-through.

Responsibilities

• Develops and maintains strong customer relationships through regular engagement, follow-up, and account support.
• Provides customers with guidance, training, and support on relevant products, services, and operational processes.
• Manages and resolves customer inquiries and issues while maintaining a high standard of service.
• Partners with Operations, Sales, Product, Risk, and Support teams to coordinate solutions and ensure a seamless customer experience.
• Communicates effectively with customers, relationship managers, and internal stakeholders.
• Researches and troubleshoots customer requests using multiple systems, applications, and internal resources.
• Manages multiple customer priorities, projects, and deadlines in a fast-paced environment.
• Identifies opportunities to improve processes, operational efficiency, and the overall customer experience.
• Maintains strong attention to detail and ensures customer requests are handled accurately and professionally.

Skills

Nordic language

English

Verbal communication

Interpersonal skills

Analytical skills

Problem solving

Attention to detail

Relationship mgmt

Stakeholder mgmt

System navigation

Education

High school diploma

Job description

U.S. Bank in Warsaw is seeking a customer-focused professional to build and maintain strong relationships with Nordic region clients.

You will deliver proactive service, training, and ongoing account support across Operations, Sales, Product, Risk, and Support, with regular engagement through phone, email, and virtual meetings. The role requires fluency in at least one Nordic language and professional English, a high school diploma, and typically 2–3 years’ experience in customer service or