Account executive for Nordic customers

U.S. Bank; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Сопутствующая система обучения и разви

Регулярные девелопмент-проекты и поощр

Job summary

U.S. Bank в Варшаве ищет специалиста по работе с клиентами для выстраивания долгосрочных отношений, предоставления высокого уровня сервиса и обучения клиентов.

Роль предполагает активное взаимодействие по телефону, электронной почте и в видеоконференциях с регионами Скандинии. Требуется 2–3 года опыта в обслуживании клиентов, знание как минимум одного нордического языка и высокий уровень английского; кандидат будет работать в гибридном формате, сотрудничая с Operations, Sales, Product, Risk и

Qualifications

• Среднее образование
• 2–3 года опыта в обслуживании клиентов/аккаунт-менеджменте
• Плюсом: владение как минимум одним нордическим языком и профессиональный уровень английского
• Развитые коммуникативные навыки и умение работать с несколькими системами

Responsibilities

• Строить и поддерживать прочные отношения с клиентами через регулярное взаимодействие и поддержку аккаунтов
• Обучать клиентов по продуктам и процессам операционной деятельности
• Реагировать на запросы клиентов и разрешать вопросы с высоким уровнем сервиса
• Сотрудничать с командами Operations, Sales, Product, Risk и Support для координации решений
• Эффективно общаться с клиентами, менеджерами по работе с клиентами и внутренними стейкхолдерами
• Исследовать и исправлять запросы клиентов с использованием множества систем
• Управлять несколькими приоритетами, проектами и сроками в быстром темпе
• Идентифицировать возможности для улучшения процессов и операционной эффективности
• Обеспечивать точность и профессиональное обслуживание запросов клиентов

Job description

Описание

This role is responsible for building and maintaining strong customer relationships by delivering a high level of service, proactive communication, training, and ongoing account support. Partners with internal teams across Operations, Sales, Product, Risk, and Support to address customer needs, resolve issues, and deliver effective customer-focused solutions. The position is highly customer-facing, with regular interaction through telephone, email, and virtual meetings. The role supports customers across the Nordic region and requires fluency in at least one Nordic language.

Задачи

Develops and maintains strong customer relationships through regular engagement, follow-up, and account support.

Provides customers with guidance, training, and support on relevant products, services, and operational processes.

Manages and resolves customer inquiries and issues while maintaining a high standard of service.

Partners with Operations, Sales, Product, Risk, and Support teams to coordinate solutions and ensure a seamless customer experience.

Communicates effectively with customers, relationship managers, and internal stakeholders.

Researches and troubleshoots customer requests using multiple systems, applications, and internal resources.

Manages multiple customer priorities, projects, and deadlines in a fast-paced environment.

Identifies opportunities to improve processes, operational efficiency, and the overall customer experience.

Maintains strong attention to detail and ensures customer requests are handled accurately and professionally.

Требования

High school diploma or equivalent.

Typically 2 to 3 years of experience in customer service, account management, client support, or a related field.

Будет плюсом: Fluency in at least one Nordic language, including Norwegian, Swedish, Danish, or Finnish, with professional-level English; Strong verbal, written, and interpersonal communication skills; Effective relationship management and customer engagement skills; Demonstrated ability to investigate and resolve customer issues while providing a high-quality customer experience; Ability to communicate confidently with customers, relationship managers, and cross-functional stakeholders; Strong analytical, problem-solving, and decision-making skills; Ability to navigate multiple systems and applications to research and resolve customer requests; Ability to identify process improvement opportunities and support operational efficiencies; Strong attention to detail, organization, and follow-through

Условия

This role requires working from a U.S. Bank location three (3) or more days per week. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.