Swedish-English Customer Service Pro (Hybrid)

Bridgestone; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Bridgestone Poznań is seeking a Customer Service Rep/Agent with Swedish and English to act as the first contact for customers, handling orders, resolving escalated issues, and providing advanced product and service information. You will collaborate with Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction.

No specific degree is required; Swedish language proficiency (C1) is expected, and familiarity with SAP, CRM tools, Excel, and Power BI will help you deliver insights and

Qualifications

• No specific degree required; experience in customer service preferred.
• Previous experience in customer service roles is an advantage.
• SAP knowledge and basic Excel skills are desirable.
• Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems) and Power BI for insights.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams.
• Respond promptly to escalated customer issues and ensure resolution.
• Act as first point of contact for customer queries and complaints.
• Provide advanced product/service information and support fitment inquiries.
• Follow sales and channel dynamics to provide tailored suggestions to customers.
• Build strong customer relationships and adopt customized strategies.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Participate in regional meetings and share feedback from stakeholders.

Skills

Communication

Problem solving

Collaboration

Goal oriented

Prioritization

Resilience

Education

No specific degree required

Tools

SAP

Excel

CRM tools

Power BI

Job description

Bridgestone Poznań is seeking a Customer Service Rep/Agent with Swedish and English to act as the first contact for customers, handling orders, resolving escalated issues, and providing advanced product and service information. You will collaborate with Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction.

No specific degree is required; Swedish language proficiency (C1) is expected, and familiarity with SAP, CRM tools, Excel, and Power BI will help you deliver insights and