Global Customer Support & Solutions Specialist

Bridgestone EMEA; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Onboarding program

Mentorship & training

CSR activities

Global work environment

Work-life balance

Diversity & inclusion

Job summary

Bridgestone EMEA in Poznań, Poland is seeking a Customer Service Associate to act as the first point of contact for customers, manage order processing, resolve escalated issues, and provide advanced product information. You will collaborate with internal teams to ensure customer satisfaction and operational excellence.

No specific degree is required; experience in customer service is preferred. You will use SAP, Excel, CRM tools (Freshdesk, Salesforce, ERP), and Power BI to gain insights.

Qualifications

• No degree is required; experience in customer service is preferred.
• Experience in customer service roles is an advantage.
• Familiarity with CRM tools and data tools is desirable.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Skills

Communication

Problem-solving

Customer focus

Collaboration

Prioritization

Resilience

Education

No degree required

Tools

SAP

Excel

Freshdesk

Salesforce

ERP systems

Power BI

Job description

Bridgestone EMEA in Poznań, Poland is seeking a Customer Service Associate to act as the first point of contact for customers, manage order processing, resolve escalated issues, and provide advanced product information. You will collaborate with internal teams to ensure customer satisfaction and operational excellence.

No specific degree is required; experience in customer service is preferred. You will use SAP, Excel, CRM tools (Freshdesk, Salesforce, ERP), and Power BI to gain insights.