French-Speaking Customer Service Pro (Hybrid)

Bridgestone; Poznań; Hybrid; PLN 30,000 - 40,000; Full time

Benefits offered by this job

Supportive onboarding experience

Opportunities for training and mentorship

Corporate Social Responsibility activities

Global dynamic work environment

Work/life effectiveness

Diverse and inclusive team

Job summary

Bridgestone is looking for a Customer Service Rep/Agent with French in Poznań. This hybrid position involves managing customer inquiries, processing orders, and collaborating with various teams to ensure customer satisfaction. Candidates should have strong communication skills and some customer service experience.

Fluency in French (C1) is required, and familiarity with tools like SAP and CRM systems is a plus. Join Bridgestone to be part of a diverse and inclusive team!

Qualifications

• Experience in customer service roles is preferred.
• Strong communication and problem-solving skills are essential.
• Ability to manage complex issues and prioritize tasks.

Responsibilities

• Manage customer queries and provide advanced product/service information.
• Handle escalated customer issues and ensure prompt resolution.
• Collaborate with internal teams to improve operational excellence.

Skills

Customer service experience

SAP knowledge

Basic Excel skills

Familiarity with CRM tools

Ability to use Power BI

Fluent in French (C1)

Education

No specific degree required

Tools

Freshdesk

Salesforce

ERP systems

Job description

Bridgestone is looking for a Customer Service Rep/Agent with French in Poznań. This hybrid position involves managing customer inquiries, processing orders, and collaborating with various teams to ensure customer satisfaction. Candidates should have strong communication skills and some customer service experience.

Fluency in French (C1) is required, and familiarity with tools like SAP and CRM systems is a plus. Join Bridgestone to be part of a diverse and inclusive team!