Dutch-speaking Customer Care Specialist | Hybrid

Bridgestone; Poznań; Hybrid; PLN 78,120 - 122,760; Full time

Job summary

Bridgestone Poznań is seeking a Customer Service Representative/Agent who will be the first point of contact for customers, handling order processing and resolving issues. The role collaborates with Sales, Finance, LSCM, IT, and Marketing to ensure satisfaction and efficiency.

You will respond to Dutch-language inquiries (C1), manage escalated cases, provide product information, and build lasting relationships across cross-functional teams.

Qualifications

• No specific degree required; customer service experience preferred.
• Experience in customer service roles is advantageous.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Skills

Dutch (C1)

SAP

Excel

CRM tools (Freshdesk, Salesforce, ERP)

Power BI

Data navigation

Communication

Problem solving

Education

No specific degree required

Tools

CRM systems

Job description

Bridgestone Poznań is seeking a Customer Service Representative/Agent who will be the first point of contact for customers, handling order processing and resolving issues. The role collaborates with Sales, Finance, LSCM, IT, and Marketing to ensure satisfaction and efficiency.

You will respond to Dutch-language inquiries (C1), manage escalated cases, provide product information, and build lasting relationships across cross-functional teams.