Market Activation Associate

HSBC Holdings plc; Kraków; On-site; PLN 120,000 - 162,000; Full time

Benefits offered by this job

One-time reimbursement of home office

Multisport card

Private medical care

Life insurance

Flexible working hours

Free parking

Corporate parties & events

CSR initiatives

Nursery discounts

Financial support with trainings and教育

Job summary

HSBC Holdings plc in Kraków is seeking a Market Activation Associate within UK Change Execution & Performance to drive change adoption among colleagues. You will manage change runway, prepare communications, and coordinate AI-enabled content and training solutions to help teams understand and adopt changes.

You will build strong relationships across business and functional teams, translate business requirements into activation plans, and lead delivery while coaching colleagues for continuous

Qualifications

• Experience delivering change activation and communications within a complex organisation.
• Working knowledge of HSBC Change operating models, processes, systems and governance.
• Experience supporting change runway management and coordinating change across frontline teams.
• Ability to create clear, compelling communications and training interventions.
• Ability to combine data, insight and feedback to inform recommendations.
• Strong stakeholder management with experience balancing priorities across multiple teams.
• People leadership or workstream leadership experience.

Responsibilities

• Maintain visibility of planned change affecting frontline colleagues
• Assess colleague impacts and sequence communications, readiness and training
• Deliver targeted communications that support understanding and adoption
• Coordinate AI-enabled content, training and activation activities
• Build trusted relationships across business and functional teams
• Translate business requirements into activation plans
• Lead delivery, coach colleagues and promote continuous improvement
• Manage governance, risks, controls, records and management reporting

Skills

Change activation

Colleague communications

Readiness adoption

Stakeholder management

Delivery coordination

AI tools usage

Cross-functional collaboration

Leadership coaching

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

UK Change Execution & Performance is looking for a Market Activation Associate who will play an important role in ensuring change lands effectively for colleagues across HBUK. Working within the Market Activation capability the role supports change runway management, colleague communications, readiness activity and AI-enabled content and training solutions that help colleagues understand, prepare for and adopt change. Working across business and functional boundaries the role combines change insight, stakeholder engagement and delivery coordination to manage colleague impact and improve the change experience. The role supports the assessment of change demand, contributes to prioritisation decisions and delivers targeted interventions that build understanding, readiness and adoption.

What you’ll do

• Maintain visibility of planned change affecting frontline colleagues
• Assess colleague impacts and sequence communications, readiness and training
• Deliver targeted communications that support understanding and adoption
• Coordinate AI-enabled content, training and other activation activities
• Build trusted relationships across business and functional teams
• Translate business requirements into practical activation plans
• Lead delivery, coach colleagues and promote continuous improvement
• Manage governance, risks, controls, records and management reporting

What you need to have to succeed in this role

• Experience delivering change activation, colleague communications, readiness or adoption activity within a complex organisation
• Working knowledge of HBUK Change operating models, processes, systems and governance
• Experience supporting change runway management, assessing colleague impact and coordinating change across frontline teams
• Ability to create clear, compelling communications and training interventions that build understanding, readiness and adoption
• Ability to combine data, insight and feedback to inform recommendations, prioritisation and continuous improvement
• Strong stakeholder management skills with experience balancing priorities and influencing outcomes across multiple teams
• People leadership or workstream leadership experience with the ability to coach, motivate and coordinate colleagues
• Practical experience using AI tools responsibly to improve insight, communications, content delivery and efficiency

What we offer

The pay range for this role is is 10,734 PLN - 14,500 PLN monthly, gross.
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.