Digital Market Activation Lead

HSBC Holdings plc; Kraków; On-site; PLN 215,000 - 297,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office set-up reimbursement

Cafeteria platform

Employee assistance program

PPK contributions

Corporate events

CSR initiatives

Nursery discounts

Training and education support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Poland in Kraków is seeking a Digital Market Activation Lead to oversee digital change across markets, coordinating with local and global teams to prepare product releases and regulatory initiatives.

You’ll manage delivery plans, risks and milestones, and help ensure new digital products reach customers smoothly. The role strengthens change capability with practical guidance, reusable materials and best practice across teams.

Qualifications

• Digital transformation and product delivery experience.
• Subject matter expertise in digital channels including technical, marketplace and customer considerations.
• Strong change management and business readiness skills, including understanding of project methodologies, frameworks and best practice and experience managing multiple releases across a portfolio.
• Ability to lead cross-functional teams and influence stakeholders.
• Experience managing delivery plans, timelines and priorities.
• Proactive risk and issue identification, mitigation and escalation.
• Clear digital communications and thought leadership capability.
• Ability to improve processes and build reusable, scalable ways of working.
• Strong accountability, delegation and people management skills.

Responsibilities

• Lead and coordinate local market readiness activities from initial engagement to benefits realization.
• Maintain visibility of progress and interface with technical delivery teams.
• Own and manage plan milestones for path to customer go-live.
• Liaise with Digital Product Owners and delivery areas to embed digital change.
• Provide guidance on communications, operational impact and training.
• Define migration and implementation approaches with reusable materials.
• Develop change capabilities across wider teams and promote best practice.
• Proactively manage a portfolio of digital initiatives and mitigate risks to ensure on-time deliveries.

Skills

Digital transformation

Product delivery

Digital channels

Change management

Cross-functional leadership

Delivery plans

Risk management

Digital communications

Process improvement

People management

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

UK Change Execution & Performance is looking for a Digital Market Activation Lead to oversee digital change across markets, partnering with local and global teams to prepare businesses for product releases and regulatory initiatives. You’ll coordinate delivery plans, manage risks and milestones, and help ensure new digital products and features reach customers smoothly. The role also strengthens change capability through practical guidance, reusable materials and best practice.

What you’ll do

• Work alongside the market to lead and support all local business readiness activity from initial engagement and kick off workshop through to supporting benefits realisation
• Maintain visibility of tracking to delivery plans and interface with the technical delivery teams, maintaining cross-visibility of progress
• Support teams in owning and managing the plan and milestones for path to customer post production deployment and customer go live
• Liaise with Digital Product Owners and other delivery areas such as Cross Functional Teams, regional IT and local Digital teams and their business stakeholders to ensure digital change is embedded
• Provide regional specialist guidance and support to the market for internal and external communications, operational impact and training
• Define migration and implementation approaches, providing consistent support and materials that maximise reuse
• Develop and enhance change capabilities across wider teams, promoting best practice and global reuse
• Proactively lead a portfolio of digital initiatives, taking action to mitigate risks and issues and ensuring deliveries are on time and to quality standards with minimal disruption

What you need to have to succeed in this role

• Digital transformation and product delivery experience
• Subject matter expertise in digital channels including technical, marketplace and customer considerations
• Strong change management and business readiness skills, including understanding of project methodologies, frameworks and best practice and experience managing multiple releases across a portfolio
• Ability to lead cross-functional teams and influence stakeholders
• Experience managing delivery plans, timelines and priorities
• Proactive risk and issue identification, mitigation and escalation
• Clear digital communications and thought leadership capability
• Ability to improve processes and build reusable, scalable ways of working
• Strong accountability, delegation and people management skills

What we offer

The pay range for this role is is 19,275 PLN – 26,600 PLN monthly gross.

Additional car allowance in the amount of 4,786 PLN monthly gross.

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

You’ll achieve more when you join HSBC.