Business Analyst

HSBC Holdings plc; Kraków; Presencial; PLN 176.000 - 257.000; Tempo integral

Benefícios oferecidos por esta vaga

Multisport card

Private medical care

Life insurance

Free parking

Home office setup reimbursement

Employee assistance program

CSR initiatives

Nursery discounts

Training and education support

Social fund

Corporate parties & events

Resumo da vaga

HSBC Holdings plc in Kraków is seeking a Recruitment Delivery Lead to partner with stakeholders across finance, banking operations, risk analytics and change management. You will drive recruitment strategy and ensure timely, compliant hiring for multiple business units.

You will act as a trusted partner to recruiters, help shape employer branding, and contribute to delivering over 2000 hires annually. The role requires deep regulatory knowledge and strong analytics to support prioritisation and

Qualificações

• Proven recruitment delivery experience in a regulated, global environment.
• Strong knowledge of financial crime investigations, quality assurance, operational risk, controls, audit evidence, incident management and governance.
• Experience with requirements elicitation, process and data modelling, business rules and acceptance criteria.
• Practical understanding of generative AI, LLM orchestration, tool use, retrieval-augmented generation and observability.
• Excellent analytical, facilitation, communication and influencing skills.

Responsabilidades

• Assess regulatory, policy and methodology changes and translate them into roadmap, requirements and control updates.
• Provide evidence-based analysis to support prioritisation, investment and governance decisions.
• Define and monitor measures for coverage, accuracy, timeliness, errors, escalations, model drift and auditability.
• Coordinate requirements and decisions across Investigations, Quality Assurance, Technology, Data, Risk and Compliance.
• Support controls for human oversight, model and prompt changes, validation, monitoring, incidents and remediation.
• Maintain traceability across requirements, risks, decisions and delivery, escalating material issues to accountable owners.
• Define business, user, data, control and non-functional requirements including user journeys, business rules, exception paths and acceptance criteria.
• Assess impacts, dependencies and delivery feasibility to support prioritisation and acceptance of product outcomes.

Conhecimentos

Recruitment delivery

Stakeholder management

Regulatory knowledge

AI in hiring

Analytics

Process improvement

Communication

Descrição da vaga

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

We have a unique opportunity for you to join our team and lead recruitment delivery for our business units. From finance to banking operations to risk analytics to change management. Your role is to be a trusted recruitment partner to your stakeholders and support the team of recruiters. We deliver over 2000 hires annually and this is your chance to help us do it faster and better. Your expertise will also help us shape our employer brand and attract top candidates on the market.

What you’ll do

• Assess regulatory, policy and methodology changes and translate them into roadmap, requirements and control updates
• Provide evidence-based analysis to support prioritisation, investment and governance decisions
• Define and monitor measures for coverage, accuracy, timeliness, errors, escalations, model drift and auditability
• Coordinate requirements and decisions across Investigations, Quality Assurance, Technology, Data, Risk and Compliance
• Support controls for human oversight, model and prompt changes, validation, monitoring, incidents and remediation
• Maintain traceability across requirements, risks, decisions and delivery, escalating material issues to accountable owners
• Define business, user, data, control and non-functional requirements including user journeys, business rules, exception paths and acceptance criteria
• Assess impacts, dependencies and delivery feasibility to support prioritisation and acceptance of product outcomes

What you need to have to succeed in this role

• Proven Business Analysis experience delivering AI-enabled products in a regulated, global environment from discovery and requirements through validation, deployment, adoption and continuous improvement
• Strong knowledge of financial crime investigations, quality assurance, operational risk, controls, assurance, audit evidence, incident management and governance
• Expertise in requirements elicitation, process and data modelling, business rules, user journeys, non-functional requirements, acceptance criteria, impact analysis, traceability and change control
• Practical understanding of generative and agentic AI including LLM orchestration, tool use, Retrieval-Augmented Generation, evaluation, LLM-as-a-judge, observability, version control, human oversight and
• Responsible AI controls
• Ability to assess risk reduction, coverage, accuracy, outcomes, control performance, feasibility, resilience, dependencies and cost, presenting clear options and trade-offs to support prioritisation
• Excellent analytical, facilitation, communication and influencing skills, with the ability to reconcile competing stakeholder needs, explain complex issues clearly and recommend practical, scalable solutions

What we offer

The pay range for this role is 15775 PLN - 23000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.

You’ll achieve more when you join HSBC.