Onsite Rail Maintenance Tech Support Engineer — Growth

edrone; Katowice; Hybrid; PLN 110,000 - 150,000; Full time

Job summary

edrone in Katowice, Poland, is seeking a Maintenance Technical Support Engineer for an onsite, full-time role. You will join the Helpdesk/Engineering domain, report to the Group Manager, and support installation projects while ensuring smooth railway system maintenance.

You’ll manage service requests, delegate tasks, suggest improvements, provide training, and conduct diagnostics. Willingness to travel to various sites worldwide is valued; a collaborative and analytical mindset is essential.

Qualifications

• Degree in or passion for engineering is preferred.
• Undeniable technical knowledge and problem-solving skills.
• Curiosity and willingness to work across sites worldwide.
• Collaborative and analytical approach to maintenance challenges.

Responsibilities

• Managing service requests to fix the problem
• Delegating requests to other departments
• Suggesting improvements and solutions to avoid similar problems
• Providing training in the use of systems, applications and programs
• Conducting diagnostic, maintenance and repair processes
• Cooperation in the implementation of new solutions to optimize maintenance process
• Cooperation with other departments of the Company in the field of maintenance railway systems
• Ongoing technical support for users in solving system and application problems

Skills

Engineering mindset

Technical knowledge

Curiosity

Willingness to travel

Collaborative and analytical

Education

Degree in or passion for engineering

Job description

edrone in Katowice, Poland, is seeking a Maintenance Technical Support Engineer for an onsite, full-time role. You will join the Helpdesk/Engineering domain, report to the Group Manager, and support installation projects while ensuring smooth railway system maintenance.

You’ll manage service requests, delegate tasks, suggest improvements, provide training, and conduct diagnostics. Willingness to travel to various sites worldwide is valued; a collaborative and analytical mindset is essential.