Logistics Invoicing & Claims Specialist — Hybrid Role

UPM; Wrocław; Hybrid; PLN 100,000 - 145,000; Full time

Job summary

UPM is seeking a Specialist, Logistics Invoicing & Claims Operations to join the Service Delivery Logistics Team at the Wrocław hub. The role focuses on end-to-end logistics invoicing, claim settlements and KPI-driven service quality in a hybrid work setup in Poland.

You will collaborate with Sales, Customer Service and Supply Chain across Europe, driving accurate self-billing, VAT documentation and timely invoice processing while maintaining strong external partner relations.

Qualifications

• Experience in Logistics or Supply Chain finance roles.
• Strong communication and networking skills.
• Team player with customer focus.
• Experience with SAP/OTM and MS Office.
• Fluent English.

Responsibilities

• Be responsible for logistics invoicing activities for all transport related services (road, rail, rentals, handlings) using full self-billing and match & pay settlement type
• Support claim settlement operations
• Ensure that all logistics invoices are timely completed and in approved status
• Ensure timely collection of CMR and other VAT related documentation
• Ensure service level compliance based on defined key performance indicators
• Ensure good daily communication with external service providers and other stakeholders inside and outside UPM
• Ensure service level compliance based on defined KPIs

Skills

Logistics

Communication

Teamwork

Service delivery

English fluency

Tools

SAP

OTM

MS Office

Job description

UPM is seeking a Specialist, Logistics Invoicing & Claims Operations to join the Service Delivery Logistics Team at the Wrocław hub. The role focuses on end-to-end logistics invoicing, claim settlements and KPI-driven service quality in a hybrid work setup in Poland.

You will collaborate with Sales, Customer Service and Supply Chain across Europe, driving accurate self-billing, VAT documentation and timely invoice processing while maintaining strong external partner relations.