Logistics Customer Service Specialist

JD.COM; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

JD.COM in Warsaw seeks a bilingual customer service professional with experience in e-commerce, logistics or supply chain. You will coordinate across teams, resolve order issues and maintain a client-focused approach.

Strong Mandarin and English are required; additional European language is a plus. The role emphasizes practical know-how and cross-functional collaboration in a fast-paced environment.

Qualifications

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce.
• Fluent in Mandarin and English, written and spoken.
• Strong communication and problem-solving skills with a client-focused attitude.
• Familiarity with WMS/TMS or order management is a bonus.

Skills

Customer service

Account management

Logistics

Supply chain

E-commerce

Mandarin

English

Communication

Problem solving

Client-focused

Job description

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce – we value practical know-how over years.
• Fluent in Chinese (Mandarin) and English (both written and spoken); extra European language is a plus.
• Strong communication and problem-solving skills, with a client-focused attitude.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus, but not required.
• Ability to coordinate across teams and handle operational exceptions in a fast-paced environment.

Job Requirements

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce – we value practical know-how over years.
• Fluent in Chinese (Mandarin) and English (both written and spoken); extra European language is a plus.
• Strong communication and problem-solving skills, with a client-focused attitude.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus, but not required.
• Ability to coordinate across teams and handle operational exceptions in a fast-paced environment.