Operations Manager

CEVA Logistics; Świebodzin; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Executive benefits package

Direct career growth

Global organization culture

Job summary

CEVA Logistics is seeking an experienced Operations Manager in Poland to lead daily logistics operations with a focus on E-Commerce returns services for key clients. You will drive KPI performance, resource planning, and budget oversight while maintaining strong client relationships.

Ideal candidates bring several years of leadership in large operations, a logistics-related university degree, and fluency in English.

Qualifications

• Proven managerial experience in operations leading large structures.
• University degree in Logistics, Supply Chain, Management or Engineering.
• Advanced English for corporate and client communication.

Responsibilities

• Oversee daily logistics operations and achieve KPI targets.
• Plan resources and capacity aligned with forecasts.
• Manage annual budget, costs, and P&L results.
• Build and maintain long-term client relationships and report SLA/KPI.
• Drive continuous improvement using LEAN, Kaizen.
• Lead and develop large teams and succession planning.
• Supervise warehouse infrastructure and assets.
• Ensure H&S compliance and audits with clients.

Skills

Leadership

Analytical skills

Excel proficiency

MS Office

WMS/ERP systems

English proficiency

Stakeholder management

Team leadership

P&L awareness

Education

University degree in Logistics, Supply Chain, Management or Engineering

Tools

WMS/ERP systems

Job description

Job description:

Operations Manager

Overall responsibility for the strategic management, optimization, and seamless execution of daily logistics operations, with a particular focus on E-Commerce returns management services for key clients.

YOUR ROLE

• Operations & KPI Management: Managing daily logistics operations to achieve quality, efficiency targets, and operational KPIs.
• Resource & Capacity Planning: Monitoring staffing levels against forecasts and collaborating with planning to ensure resource availability.
• Budgeting & P&L Oversight: Managing the annual budget, controlling operational costs, and analyzing financial and P&L results.
• Client Relations & Reporting: Building long-term client relationships, reporting on SLA/KPI delivery, and leading MBR/QBR reviews.
• Continuous Improvement: Driving process optimization initiatives using LEAN, Kaizen, and continuous improvement tools.
• Team Leadership & Development: Leading and motivating large teams, fostering employee development, and managing succession planning.
• Asset & Infrastructure Control: Supervising warehouse infrastructure, equipment, and company assets to ensure proper utilization.
• H&S, Compliance & Audits: Ensuring strict adherence to H&S regulations and representing the company during audits and client visits.

CANDIDATE REQUIREMENTS

• Proven Leadership: Minimum of several years of proven managerial experience in operations, leading large structures
• Education: University degree (preferably in Logistics, Supply Chain, Management, or Engineering).
• Analytical Skills: Excellent command of MS Office (especially advanced Excel) and exposure to WMS/ERP systems for operational data analysis.
• Labor Law & Compliance: Solid understanding of labor law regulations regarding working time management and resource planning.
• Language Skills: Advanced/Fluent proficiency in English (both written and spoken) for corporate and client communication.
• Executive Presence: Strong accountability, goal-orientation, emotional intelligence, charisma, and the ability to influence and make high-stakes decisions under pressure.
• Stakeholder Management: Exceptional skills in task delegation, mentoring, motivating diverse teams, and managing client relations.

NICE TO HAVE / PREFERRED QUALIFICATIONS

• Certifications: Green Belt or Black Belt in Six Sigma, or advanced Lean Management certifications.
• Sector Expertise: Extensive background in warehouse logistics within high-volume B2C or E-Commerce environments.
• Industry Background: Solid experience in the international TSL (Transport, Shipping, Logistics) industry.
• Change Management: Practical experience in scaling up operations, managing startups, or implementing new automation technologies.
• Mindset: Proactive, strategic thinker focused on process innovation, business growth, and effective cross-departmental communication.

WE OFFER

• Stable and high-level employment in a modern, dynamically growing international organization.
• Direct impact on the company's operational strategy and genuine long-term career growth.
• Comprehensive and highly competitive executive benefits package.
• A professional, collaborative, and empowering work culture.