Customer Service Logistics Manager

JD.COM; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

JD.COM is seeking a dedicated Customer Service Manager to serve as a trusted partner for Chinese enterprises expanding into Europe. You will deliver seamless service and proactive support across the region, coordinating with warehousing, logistics, IT, and other teams to meet client expectations.

In this role, you will lead business reviews, drive continuous improvement, and own day-to-day execution of client programs, resolving issues and ensuring transparency and accountability in all

Job description

We are looking for a dedicated Customer Service Manager to serve as the trusted partner for Chinese enterprises expanding into Europe—delivering seamless service and proactive support across the region.

What you’ll do:

• Cultivate long-term partnerships – Build and sustain strong relationships with clients’ European operations teams, ensuring high satisfaction and loyalty through attentive, solution-oriented service.
• Orchestrate end-to-end collaboration – Act as the central liaison between clients and our internal functions (warehousing, transportation, last-mile delivery, IT systems, etc.), aligning resources to guarantee swift, effective responses to all client requests.
• Drive continuous improvement – Lead regular business reviews with client stakeholders, identifying opportunities to refine workflows, reduce friction, and elevate both routine operations and emergency response capabilities.
• Own day-to-day execution – Manage business systems on behalf of clients, proactively resolve order discrepancies, verify tracking data, and handle incident management (e.g., loss, damage, delays) with transparency and accountability.