Global Logistics Customer Care Specialist

DSV - Global Transport and Logistics; Duchnice; On-site; PLN 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive onboarding program

Internal training catalogue

Private medical care

Group insurance

Sports card

Holiday bonuses

Employee referral program

Bonus payment system

Possibility to implement new ideas

Job summary

DSV – Global transport and logistics is seeking a customer service professional to communicate with customers by email and phone, and to process domestic orders in line with procedures.

The role involves handling inquiries, irregularities, and quality complaints, while growing through the company’s training plan and onboarding program. A dynamic, inclusive workplace values initiative and development, with ongoing learning and performance-driven rewards.

Qualifications

• Communicative level of English.
• Analytical thinking skills.
• Ability to learn quickly.

Responsibilities

• Communicating with customers via email and telephone, in accordance with Customer Service Standards.
• Processing domestic orders in accordance with applicable procedures.
• Handling enquiries, irregularities and quality complaints from internal and external customers.
• Acquiring and developing skills in accordance with the current training plan for the department and the company.

Skills

Communicative English

Analytical thinking

Ability to learn quickly

Job description

DSV – Global transport and logistics is seeking a customer service professional to communicate with customers by email and phone, and to process domestic orders in line with procedures.

The role involves handling inquiries, irregularities, and quality complaints, while growing through the company’s training plan and onboarding program. A dynamic, inclusive workplace values initiative and development, with ongoing learning and performance-driven rewards.