Loan IQ Support Analyst – 1st Line, Hybrid in Warsaw

Societe Generale SA; Warszawa; Hybrid; PLN 264,000 - 316,000; Full time

Benefits offered by this job

Hybrid work (3 office days per week)

Home office equipment allowance

Meal allowance

Holiday fund

Sports card

Insurance

Job summary

Societe Generale SA in Warsaw, Poland, invites you to join a new feature team focused on Loan IQ support. You will work in a hybrid setup, contributing to IT production service quality and user satisfaction while acting as a Business Analyst in an Agile environment.

You will support back/middle office teams, document processes, and collaborate with global peers to deliver timely incident resolution and knowledge sharing. Fluency in English is required; Polish or French is a plus.

Qualifications

• Previous experience in back or middle office in structured finance.
• Strong knowledge of Loan IQ.
• Fluency in English, Polish or French is a plus.
• Customer service oriented with continuous improvement mindset.
• Excellent analytical and problem-solving skills.
• Interpersonal skills and team player.
• Good communication and collaboration across diverse teams.
• Relational database and SQL querying knowledge or willingness to learn.

Responsibilities

• Support back/middle office as 1st line of support for Loan IQ incidents and requests.
• Inform end users about incidents and resolutions.
• Identify recurring issues and propose permanent solutions.
• Develop documentation and contribute to knowledge base.
• Perform release quality checks and prepare operation reports with SQL.
• Participate in continuous improvement initiatives.
• Collaborate with development teams to ensure timely resolution.
• Liaise with clients to investigate incidents.

Skills

Loan IQ

SQL

Back office

English

Polish

French

Tools

Relational databases

Job description

Societe Generale SA in Warsaw, Poland, invites you to join a new feature team focused on Loan IQ support. You will work in a hybrid setup, contributing to IT production service quality and user satisfaction while acting as a Business Analyst in an Agile environment.

You will support back/middle office teams, document processes, and collaborate with global peers to deliver timely incident resolution and knowledge sharing. Fluency in English is required; Polish or French is a plus.