Functional Support Analyst Loan IQ

Societe Generale; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work (3 office days)

Health package

Meal allowance

Holiday fund

Sports card

Insurance

Job summary

Société Générale in Warsaw is hiring for a Loan IQ Support Team member. You will be part of a feature team, supporting the Loan IQ application used by Structured Finance, and contributing to IT production quality and user satisfaction.

Join a multicultural team, performing 1st line support, incident resolution, and continuous improvement. Hybrid office setup in central Warsaw with collaboration across France and India.

Qualifications

• Previous experience in back or middle office in structured finance.
• Strong knowledge of Loan IQ.
• Fluency in English, Polish or French will be a plus.
• Customer service oriented continuous improvement mindset.
• Excellent analytical & problem-solving skills.
• Interpersonal skills and Team player.
• Good communication skills and collaboration with colleagues from different backgrounds.
• Relational database & SQL querying knowledge or willingness to learn.

Responsibilities

• Support back office and middle office teams as a first-line help desk for Loan IQ incidents and requests.
• Inform end users about incidents and resolutions.
• Identify recurring functional issues and propose permanent solutions.
• Develop documentation and contribute to a knowledge base of best practices.
• Perform release quality checks.
• Prepare reports for operations teams using SQL.
• Participate in continuous improvement activities.
• Collaborate with development teams to ensure timely resolution.
• Liaise with clients to investigate incidents.

Skills

Loan IQ

Back office

Analytical skills

English proficiency

Tools

SQL querying

Job description

Responsibilities

You will join a new Feature Team based in Warsaw, with peers located in France and India.

Responsibilities

You will join a new Feature Team based in Warsaw, with peers located in France and India.

With 11 colleagues and your direct manager you will maintain and develop Loan IQ - an application used by the Structured Finance teams. As a member of LOAN IQ Support Team & Production Chapter, your goal will be to contribute to the IT production level of service, quality and user satisfaction.

Your goal will be to ensure a Business Analyst role in an Agile environment.

Your future scope of responsibility will cover:

• Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application
• Informing end users about application incidents and their resolution
• Identifying recurring functional issues and proposing permanent solutions
• Developing the documentation and contributing to a knowledge base of best practices
• Performing release quality checks
• Preparing reports for the operations teams, using SQL
• Taking active participation in continuous improvement activities
• Partnering with development teams to ensure timely resolution
• Liaising with clients to investigate the incidents

Required

Profile required

We expect from the candidates:

• Previous experience in back or middle office in structured finance
• Strong knowledge of Loan IQ
• Fluency in English, Polish or French will be a plus
• Customer service oriented continuous improvement mindset
• Excellent analytical & problem-solving skills
• Interpersonal skills and Team player
• Good communication skills and collaboration with colleagues from different professional and cultural backgrounds
• Relational database & SQL querying knowledge or willingness to learn

Why join us

Your future with Société Générale will include:

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (3 office days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance
• Please be informed that we will be accepting only resumes in English.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.