Learning and Development Specialist

Aon plc; Kraków; On-site; PLN 55,000 - 90,000; Full time

Job summary

Aon plc is seeking a Learning & Development Specialist in Kraków to organize and support training programs for employees. You will coordinate sessions, registrations, onboarding activities, and maintain training data and reports, working closely with employees, managers, and external providers.

The role operates in a hybrid model (50/50) with a focus on end-to-end training administration and process improvements across Talent Development.

Qualifications

• 1–2 years in training administration or HR operations.
• Familiarity with vendor management and financial processes (e.g., settlements, purchase orders).
• Organizational skills with the ability to manage multiple tasks and deadlines.
• Attention to detail in data entry, reporting, and documentation.
• Clear and professional written and verbal communication in English and Polish.
• Proactive customer service orientation and responsiveness to employee inquiries.
• Experience with LMS platforms and SharePoint is an advantage.

Responsibilities

• Manage logistics for all training sessions (room booking, materials, technical setup).
• Coordinate vendor communication and scheduling.
• Handle training registrations and maintain participant records.
• Prepare invitations, reminders, and confirmations.
• Collect and analyze post-training feedback for reporting purposes.
• Manage mailbox inquiries and provide timely responses to employees.
• Support onboarding and induction activities.
• Process settlements and ensure timely financial reconciliation.

Skills

Training administration

Vendor management

MS Office Suite

LMS platforms

SharePoint

Communication in English & Polish

Data reporting

Customer service

Tools

Excel

Outlook

PowerPoint

Job description

We are looking for a Learning & Development Specialist to help organize and support training programs for employees. This role focuses on coordinating training sessions, handling registrations, answering employee questions, supporting onboarding activities, and keeping training data and reports up to date.

You’ll work closely with employees, managers, and external training providers to ensure everything runs smoothly and on time.

Our office is situated in Cracow, and we embrace a hybrid working model (50/50).

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

The aim of the role is to provide comprehensive administrative support for end-to-end training processes, ensuring smooth delivery of learning programs and operational excellence within the Talent Development function.

Training Administration (Core Focus)

• Manage logistics for all training sessions (room booking, materials, technical setup).
• Coordinate vendor communication and scheduling.
• Handle training registrations and maintain accurate participant records.
• Prepare and send invitations, reminders, and confirmations.
• Collect and analyze post-training feedback for reporting purposes.
• Manage mailbox inquiries and provide timely responses to employees.
• Support employees with development-related queries, including training offerings and loyalty agreements.
• Process settlements and ensure timely financial reconciliation.

Onboarding & Induction

• Full coordination of New Joiner Induction programs, including scheduling and communication.

Data & Reporting

• Maintain training data.
• Generate reports for attendance, feedback, and compliance metrics.

Process Improvements

• Look for opportunities for automation and efficiency within administrative workflows.

Skills and experience that will lead to success:

• 1–2 years in training administration or HR operations
• Familiarity with vendor management and financial processes (e.g., settlements, purchase orders).
• Organizational Skills: Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Attention to Detail: High accuracy in data entry, reporting, and documentation.
• Communication Skills: Clear and professional written and verbal communication in English and Polish.
• Customer Service Orientation: Proactive and responsive in handling employee inquiries.
• Technical Proficiency: MS Office Suite (Excel, Outlook, PowerPoint); Experience with LMS platforms and SharePoint is an advantage.
• Problem-Solving & Initiative: Ability to identify process gaps and propose improvements.
• Team Collaboration: Works effectively with internal stakeholders and external vendors.
• Exposure to global or multi-site environments is an advantage.

#businessupport

#LI-AS1

#LI-Associate #LI-Hybrid