Learning and Development Specialist

Aon; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Aon seeks a Learning & Development Specialist to organize and support training programs, registrations, onboarding activities, and data reporting. You will work with employees, managers, and external providers to ensure smooth delivery.

The role focuses on end-to-end training processes, data maintenance, and ongoing process improvements within Talent Development. English and Polish are used daily.

Qualifications

• 1–2 years in training administration or HR operations.
• Familiarity with vendor management and financial processes.
• Organizational skills to manage multiple tasks and deadlines.
• Attention to detail in data entry, reporting and documentation.
• Clear written and verbal communication in English and Polish.
• Customer service orientation and proactive handling of inquiries.
• MS Office Suite; LMS platforms and SharePoint familiarity.
• Problem-solving and initiative to improve processes.
• Team collaboration with internal and external stakeholders.
• Exposure to global or multi-site environments is a plus.

Responsibilities

• Coordinate training logistics (room booking, materials, tech setup).
• Handle registrations and maintain accurate participant records.
• Prepare invitations, reminders and confirmations for trainings.
• Collect and analyze post-training feedback for reports.
• Support onboarding activities for new joiners.
• Process settlements and ensure timely financial reconciliation.
• Look for automation opportunities within administrative workflows.

Skills

Organizational skills

Attention to detail

Communication

English & Polish

Vendor management

Team collaboration

Problem-solving & initiative

Tools

MS Office Suite

LMS platforms

SharePoint

Job description

We are looking for a Learning & Development Specialist to help organize and support training programs for employees. This role focuses on coordinating training sessions, handling registrations, answering employee questions, supporting onboarding activities, and keeping training data and reports up to date.

You'll work closely with employees, managers, and external training providers to ensure everything runs smoothly and on time.

Our office is situated in Cracow, and we embrace a hybrid working model (50/50).

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

The aim of the role is to provide comprehensive administrative support for end-to-end training processes, ensuring smooth delivery of learning programs and operational excellence within the Talent Development function.

Training Administration (Core Focus)

• Manage logistics for all training sessions (room booking, materials, technical setup).
• Coordinate vendor communication and scheduling.
• Handle training registrations and maintain accurate participant records.
• Prepare and send invitations, reminders, and confirmations.
• Collect and analyze post-training feedback for reporting purposes.
• Manage mailbox inquiries and provide timely responses to employees.
• Support employees with development-related queries, including training offerings and loyalty agreements.
• Process settlements and ensure timely financial reconciliation.

Onboarding & Induction

• Full coordination of New Joiner Induction programs, including scheduling and communication.

Data & Reporting

• Maintain training data.
• Generate reports for attendance, feedback, and compliance metrics.

Process Improvements

• Look for opportunities for automation and efficiency within administrative workflows.

Skills And Experience That Will Lead To Success

• 1–2 years in training administration or HR operations
• Familiarity with vendor management and financial processes (e.g., settlements, purchase orders).
• Organizational Skills: Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Attention to Detail: High accuracy in data entry, reporting, and documentation.
• Communication Skills: Clear and professional written and verbal communication in English and Polish.
• Customer Service Orientation: Proactive and responsive in handling employee inquiries.
• Technical Proficiency: MS Office Suite (Excel, Outlook, PowerPoint); Experience with LMS platforms and SharePoint is an advantage.
• Problem-Solving & Initiative: Ability to identify process gaps and propose improvements.
• Team Collaboration: Works effectively with internal stakeholders and external vendors.
• Exposure to global or multi-site environments is an advantage.

Please send your CV in English.

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