Dutch-Speaking IT Support Agent — Hybrid & Growth

Capgemini; Katowice; Hybrid; PLN 40,000 - 65,000; Full time

Benefits offered by this job

Private medical care

Life insurance

NAIS benefits platform

Training tracks & certifications

Hybrid work model

Home office package

Job summary

Capgemini Polska is hiring a Dutch-speaking IT Help Desk professional to be the first point of contact for users experiencing basic IT issues. You will diagnose and resolve problems via phone, chat and email, guiding users through solutions and escalating when needed.

The role offers a hybrid work model, with training and development through diverse programs, plus a range of health and lifestyle benefits designed to support your growth and well-being.

Qualifications

• Very good command of Dutch (C1 level or higher).
• Good knowledge of English (B2 level or higher).
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Responsibilities

• Handle incoming requests from users in Dutch language regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Skills

Dutch fluency

English proficiency

Strong problem solving

Team collaboration

Willingness to learn

Job description

Capgemini Polska is hiring a Dutch-speaking IT Help Desk professional to be the first point of contact for users experiencing basic IT issues. You will diagnose and resolve problems via phone, chat and email, guiding users through solutions and escalating when needed.

The role offers a hybrid work model, with training and development through diverse programs, plus a range of health and lifestyle benefits designed to support your growth and well-being.