Senior Customer Care & Sales Associate (Hybrid)

BrightClaim; Lublin; Hybrid; PLN 73.000 - 88.000; Vollzeit

Zusammenfassung

Genpact is hiring for Sr. Associate - Customer Care in a Hybrid Poland role. You will provide excellence in customer service through knowledge-driven order management and problem-solving to handle critical line stop situations.

Role involves using Salesforce, SAP, and portals to manage end-to-end order flow, ensuring compliance and SLA adherence while collaborating with internal stakeholders to resolve queries promptly.

Qualifikationen

• Bachelor's degrees in business/communications/marketing/sales.
• Master's in Marketing is a plus.
• Experience with customer care and data analytics preferred.

Aufgaben

• Provide excellence in customer service and order management.
• Utilize Salesforce, SAP and portals to manage end-to-end order flow.
• Meet defined KPIs and SLAs; support transitions and process improvements.

Kenntnisse

Content Management

Customer Care

Data Analytics

Marketing Analytics

Microsoft Office

Social Media

Ausbildung

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Marketing

Bachelor's in Sales

Master's in Marketing

Tools

Content Management Systems (CMS)

Salesforce

Google Analytics

Microsoft Office

Jobbeschreibung

Genpact is hiring for Sr. Associate - Customer Care in a Hybrid Poland role. You will provide excellence in customer service through knowledge-driven order management and problem-solving to handle critical line stop situations.

Role involves using Salesforce, SAP, and portals to manage end-to-end order flow, ensuring compliance and SLA adherence while collaborating with internal stakeholders to resolve queries promptly.