Junior IT Specialist

Miele; Poznań; On-site; PLN 42,000 - 60,000; Full time

Job summary

Miele Poznań is seeking an IT Helpdesk professional to provide first-line support, configure laptops and peripherals, and assist with onboarding and offboarding processes.

You will manage IT equipment, respond to incidents via ServiceNow, and maintain essential documentation. A communicative level of English and a proactive, service-oriented mindset are essential.

Qualifications

• Initial experience in IT Helpdesk / 1st Line Support.
• Communicative level of English.
• Willingness to learn IT procedures and troubleshoot issues.
• Good communication skills and approachable attitude.
• Proactive mindset and service-oriented approach.

Responsibilities

• Providing first-line IT support and troubleshooting.
• Preparing and configuring laptops, peripherals and workplaces.
• Supporting employee onboarding and offboarding.
• Managing IT equipment, inventory and lifecycle activities.
• Handling incidents and service requests through ServiceNow.
• Maintaining operational documentation.

Skills

IT Helpdesk

1st Line Support

English

Communication

Proactive attitude

Job description

Your responsibilities

providing first-line IT support and troubleshooting;

preparing and configuring laptops, peripherals and workplaces;

supporting employee onboarding and offboarding;

managing IT equipment, inventory and hardware lifecycle activities;

handling incidents and service requests through ServiceNow;

maintaining operational documentation.

Our requirements

first experience in IT Helpdesk / 1st Line Support;

communicative level of English;

willingness to learn IT procedures, troubleshoot issues;

good communication skills and approachable attitude;

proactive attitude, willingness to learn, and a service-oriented mindset.