Onsite IT Specialist

HCLTech; Piła; On-site; PLN 72,000 - 108,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy to language courses

Christmas and holiday bonuses

Clear career path in a growing multinа

Job summary

HCLTech Poland is seeking an on-site IT Support Specialist to join our desktop services team. You will perform data analysis, manage ITSM workflows, and support Windows 10/11 and O365 in a fast-paced environment.

The role requires strong problem-solving skills, onsite availability, and the ability to troubleshoot deployment and patching using SCCM and related tools. Fluency in Polish and English is essential.

Qualifications

• Polish & English fluent mandatory.
• Onsite support experience required.
• Commissioning of new laptops/desktops.
• Move assets/tools across shopfloor as needed.
• Maintain facility asset inventory.
• Disciplined, systematic problem solving.
• Windows 10/11 expertise.
• Troubleshoot SCCM client-side deployments.
• Troubleshoot patching deployments via SCCM.
• Knowledge of Active Directory.
• Experience with ITSM tools like ServiceNow.
• MS Office Suite (Word/Excel/PowerPoint/Outlook/Project/Visio).
• VPN (Cisco) and remote dial-in users.
• Support laptops, desktops and printers.
• Preferred MCP/MSCE/MSCA/SCCM certifications.
• ITIL knowledge (Service Desk, Incident, Problem, Change).

Responsibilities

• Data Analysis & Reporting using MS Office and ITSM tools.
• Coordinate desktop changes to avoid deployment collisions on high priority incidents.
• Prepare requests for rollout.
• Participate in incident handling concerning desktop changes.
• Microsoft environment knowledge (desktop, O365).
• Understand and support desktop products and services.
• Extensive troubleshooting of application deployments, patching, and security tools.
• Experience from the desktop environment.
• Understanding ITSM/ticketing processes.

Skills

Data Analysis

Reporting

ITSM tools

Windows 10/11

Troubleshooting

Active Directory

SCCM

VPN support

Polish & English

Education

MCP / MSCE / MSCA

Tools

SCCM

ServiceNow

MS Office

VPN (Cisco)

Job description

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B

To learn how we can supercharge progress for you, visit hcltech.com.

Your responsibilities

• Good in Data Analysis & Reporting using MS Office and ITSM tools.
• Coordinate desktop changes to avoid deployment collisions on high priority incidents.
• Prepare requests for rollout.
• Participate in incident handling concerning desktop changes.
• Microsoft environment knowledge (desktop, o365).
• Have good technical understanding of the products building up a desktop service.
• Extensive troubleshooting skill over Application deployment, Patching & other security tools.
• Experience from the desktop environment.
• Understanding and experience of ITSM and ticketing process.

Our requirements

• Polish & English fluent are mandatory
• Onsite support experience necessary.
• Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.
• Ability to move around along with necessary tools and devices across shopfloor wherein as needed.
• Maintain the asset inventory at the facility and update on the desired tool.
• Disciplined, systematic problem solving skills required.
• Windows Operating systems (Win10, 11).
• Ability to troubleshoot on Application deployment failure over SCCM – Client side.
• Ability to troubleshoot on patching deployment failure over SCCM– Client side.
• Knowledge of Active Directory.
• ITSM ticketing tools such as Service now.
• MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• VPN(Cisco) and remote dial-in users.
• Support for laptop, desktops, and printers all models.
• Preferred MCP/MSCE/MSCA/ SCCM.
• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organization