IT Support Engineer

VSI Berlin GmbH; Warszawa; On-site; PLN 133,920 - 178,560; Full time

Job summary

VSI Berlin GmbH is seeking an IT Support Engineer in Warsaw, Poland. The role involves delivering desktop support and assisting customers and employees via various communication methods. A strong background in IT support is essential, along with skills in handling Windows systems, troubleshooting, and understanding business networking. The candidate should also be capable of working independently and efficiently resolving IT issues. This varied role supports a dynamic and operational IT department.

Qualifications

• Experience in an IT support environment is essential.
• Ability to think on your feet and handle varied tasks.

Responsibilities

• Provide desktop support and other IT services across the business.
• Respond to queries via the helpdesk ticketing system or telephone.
• Assist employees and customers with troubleshooting and problem resolution.
• Ensure helpdesk tickets are kept up-to-date.
• Diagnose and resolve system errors.

Skills

Strong computer skills including MS Office and Email (Outlook)

Working knowledge and experience of supporting windows 11

Experience in deploying laptops and desktops

Ability to work independently and solve problems

Basic knowledge of Apple Mac, iPads and iPhones

Understanding of business networking infrastructure

Experience of Windows Server and Active Directory

Experience of supporting MS Office 365, OneDrive and SharePoint

Experience with remote support software

Understanding of virtualisation, preferably with some experience VMware ESXi

Understanding of ITIL principles

Job description

Have you got a real passion for IT? Would you like a role where you can develop further? If you have answered yes, then we may just have the role for you.

We are looking for an IT Support Engineer to join our team. The IT Support department is built around strong processes and procedures, drawing on a strong operational background to ensure a consistently excellent service is delivered each and every time. As part of the wider IT department, you will provide IT support to our internal and external customer base. It is essential that any successful candidate has experience in this type of working environment.

This is a varied and interesting role where you will be responsible for delivering desktop support and other services across the business. You will be expected to deal with customers via email, chat, telephone and face to face, assisting the existing team in ensuring work coming into the team is actioned as quickly and efficiently as possible, maintaining our high service standards at all times. Work arrives into the team in a variety of ways and is then triaged and allocated to team members to work on to resolve. You will be expected to think on your feet and be willing to get involved in all tasks.

• Responding to queries via the helpdesk ticketing system or telephone
• Assisting other employees, freelancers and customers, with troubleshooting, diagnosis and resolution of problems
• Providing technical assistance when questions and problems arise
• Ensuring that helpdesk tickets are kept up-to-date
• Writing, editing, and publishing knowledge articles to support a federated approach
• Resolving problems with networks and other computer systems, ideally at point of contact
• Diagnosing system errors and helping to resolve them
• Following up with employees to ensure full resolution of issues
• Installing or changing software to fix issues
• Remotely accessing staff computers at appropriate times to make changes and fix problems
• Setting up new hardware for installation
• Following and executing pre-defined technical implementation or testing plans
• Logging of hardware into the asset management system
• Asset tracking and management

Essential Skills and Experience

• Strong computer skills including MS Office and Email (Outlook)
• Working knowledge and experience of supporting windows 11
• Experience in deploying laptops and desktops
• Ability to work independently and solve problems, escalating where appropriate
• Basic knowledge of Apple Mac, iPads and iPhones
• Understanding of business networking infrastructure
• Experience of Windows Server and Active Directory
• Experience of supporting MS Office 365, OneDrive and SharePoint
• Experience with remote support software
• Understanding of virtualisation, preferably with some experience VMware ESXi
• Understanding of ITIL principles (ideally ITIL foundation certified)

Desired Skills and Experience

• Knowledge of entertainment media, other languages and a linguistic or creative background are a plus