Junior Customer Care Representaitive with Spanish

Antal; Warszawa; On-site; PLN 36,000 - 48,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Language courses

E-learning platform

Multisport card

Employee referral

Job summary

Antal is seeking a Junior Customer Care Representative with Spanish to provide exceptional service to Spanish-speaking customers. The role involves handling inquiries, resolving issues, and ensuring a positive customer experience across English and Spanish channels.

Responsibilities include prompt responses to calls and emails, documenting interactions, and making product recommendations aligned with customer needs. Flexible schedules are required to support diverse shifts.

Qualifications

• Fluency in English and Spanish.
• Minimum 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with strong attention to detail and problem-solving skills.

Responsibilities

• Respond promptly and professionally to inbound calls and emails from English- and Spanish-speaking customers regarding their needs, inquiries, or issues.
• Listen actively to customers, understand their concerns, and provide practical solutions in English and Spanish.
• Build and maintain strong relationships with English- and Spanish-speaking customers and colleagues based on trust and reliability.
• Use internal systems and tools effectively to support customers and maintain accurate records.
• Work towards defined departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations based on customers’ needs.

Skills

Fluency in English and Spanish

Tools

MS Office

Job description

Junior Customer Care Representaitive with Spanish

ABOUT THIS ROLE

This role is responsible for providing exceptional service to Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

ROLES & RESPONSIBILITIES

• Respond promptly and professionally to inbound calls and emails from English- and Spanish-speaking customers regarding their needs, inquiries, or issues.
• Listen actively to customers, understand their concerns, and provide practical solutions in English and Spanish.
• Build and maintain strong relationships with English- and Spanish-speaking customers and colleagues based on trust and reliability.
• Use internal systems and tools effectively to support customers and maintain accurate records.
• Work towards defined departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations based on customers’ needs.

POSITION REQUIREMENTS

• Fluency in English and Spanish.
• Minimum 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with strong attention to detail and problem-solving skills.

PERKS & BENEFITS

• Private medical care package for the employee and family.
• Life insurance on preferential terms.
• Language courses.
• Access to an e-learning platform.
• Multisport card on preferential terms.
• Employee referral program.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.