Italian-Speaking Customer Support Specialist (Hybrid, Warsaw)

Groupe Michelin; Warszawa; Hybrid; PLN 83,700 - 92,628; Full time

Benefits offered by this job

Luxmed medical care

Co-financing of the Multisport card

Access to benefits via the MyBenefit card

Attractive bonuses

Co-financing of meals

Participation in 'Tyres for the Team' program

Work in a new office in an attractive location

Job summary

Michelin Reifenwerke AG & Co. KGaA is seeking a Customer Service Representative with fluent Italian to work in Warsaw. The role involves advising customers on orders, managing complaints, and coordinating deliveries. Ideal candidates will have strong interpersonal skills and experience with IS/IT systems.

This position offers a hybrid work model and a comprehensive benefits package including medical care and a Multisport card.

Qualifications

• Fluency in Italian at C1 level is required.
• Good command of English at B2 level is essential.
• Ability to build long-term relationships with clients.

Responsibilities

• Advise customers on ordering and complaint processes.
• Manage customer orders and monitor fulfillment.
• Plan and coordinate deliveries with customers.
• Register and manage customer complaints.

Skills

Fluent Italian (C1)

Good knowledge of English (B2)

Good communication

Ability to cooperate with clients

Capacity to quickly adapt to new situations

IS/IT systems knowledge

Job description

Michelin Reifenwerke AG & Co. KGaA is seeking a Customer Service Representative with fluent Italian to work in Warsaw. The role involves advising customers on orders, managing complaints, and coordinating deliveries. Ideal candidates will have strong interpersonal skills and experience with IS/IT systems.

This position offers a hybrid work model and a comprehensive benefits package including medical care and a Multisport card.