German-Speaking Customer Support Specialist (Hybrid)

Michelin Reifenwerke AG & Co. KGaA; Warszawa; Hybrid; PLN 83,700 - 92,628; Full time

Benefits offered by this job

Luxmed medical care

Co-financing of the Multisport card

Attractive bonuses

Co-financing of meals via the lunch card

Participation in the 'Tyres for the Team' program

Job summary

Michelin Reifenwerke AG & Co. KGaA is seeking a Customer Service Representative in Warsaw. The role involves advising customers, managing orders, and handling complaints. Candidates should be fluent in German (C1) and have good English skills (B2), alongside excellent communication abilities. Benefits include stable employment, professional development opportunities, healthcare, and a hybrid work model in a new office. The position offers a salary range of 7,500 - 8,300 PLN gross.

Qualifications

• Fluent in German and good knowledge of English.
• Ability to cooperate with clients and build long-term relationships.
• Capacity for quick adaptation to new situations.

Responsibilities

• Advise customers on ordering, delivery, and complaint processes.
• Manage customer orders and monitor re-fulfillment.
• Plan and coordinate deliveries with customers.
• Register and manage customer complaints.

Skills

Fluent German (C1)

Good knowledge of English (B2)

Communication skills

IT systems knowledge

Job description

Michelin Reifenwerke AG & Co. KGaA is seeking a Customer Service Representative in Warsaw. The role involves advising customers, managing orders, and handling complaints. Candidates should be fluent in German (C1) and have good English skills (B2), alongside excellent communication abilities. Benefits include stable employment, professional development opportunities, healthcare, and a hybrid work model in a new office. The position offers a salary range of 7,500 - 8,300 PLN gross.