Italian-Speaking Customer Support Specialist (Hybrid)

TP; Kraków; Híbrido; PLN 62.000 - 65.000; Jornada completa

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Descripción de la vacante

TP is seeking a Customer Support Associate with Italian to provide high-quality customer service through email, chat, and phone channels for high-profile clients. The role emphasizes troubleshooting, timely query resolution, and overcoming objections to ensure service quality.

The position is based in Kraków with hybrid collaboration and a flexible schedule. The ideal candidate is fluent in Italian, has at least intermediate English, prior call center or customer service experience, strong

Formación

• Fluency in Italian, written and spoken.
• English at an intermediate level.
• 130 hours per month, subject to mutual arrangements.
• Experience in call center or customer service.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or education in online advertising or marketing is a plus.

Responsabilidades

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Conocimientos

Italian fluency

English (intermediate)

Call center experience

Analytical skills

Organizational skills

Customer service experience

Educación

High school diploma or equivalent

Experience/education in online advertising or marketing

Descripción del empleo

TP is seeking a Customer Support Associate with Italian to provide high-quality customer service through email, chat, and phone channels for high-profile clients. The role emphasizes troubleshooting, timely query resolution, and overcoming objections to ensure service quality.

The position is based in Kraków with hybrid collaboration and a flexible schedule. The ideal candidate is fluent in Italian, has at least intermediate English, prior call center or customer service experience, strong