Customer Support Associate with Italian

TP; Kraków; Hybrid; PLN 62,000 - 65,000; Full time

Benefits offered by this job

MyBenefit platform access

Healthcare

Multisport card

Job summary

TP is seeking a Customer Support Associate with Italian to provide high-quality customer service through email, chat, and phone channels for high-profile clients. The role emphasizes troubleshooting, timely query resolution, and overcoming objections to ensure service quality.

The position is based in Kraków with hybrid collaboration and a flexible schedule. The ideal candidate is fluent in Italian, has at least intermediate English, prior call center or customer service experience, strong

Qualifications

• Fluency in Italian, written and spoken.
• English at an intermediate level.
• 130 hours per month, subject to mutual arrangements.
• Experience in call center or customer service.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or education in online advertising or marketing is a plus.

Responsibilities

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Skills

Italian fluency

English (intermediate)

Call center experience

Analytical skills

Organizational skills

Customer service experience

Education

High school diploma or equivalent

Experience/education in online advertising or marketing

Job description

Customer Support Associate with Italian

In this role, you will independently provide customer support services through email, chat, and phone channels to high-profile clients specializing in internet-based searching and video-sharing platforms.

Your objective will be to ensure effective handling of customer inquiries and maintain high service quality standards.

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Our requirements:

• Fluency in written and spoken Italian.
• Intermediate level of written and verbal English.
• The expected monthly engagement is around 130 hours, subject to mutual arrangements.
• Experience in the call center or customer service industry.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or educational background in the online advertising or marketing field is a plus.

What we offer:

• Salary range: 45-47 PLN gross/h.
• Hybrid collaboration from Kraków.
• Introductory activities aimed at enabling the contractor to become familiar with the tools and agreed scope of services.
• Possibility to provide services within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor’s availability and preferences.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
• healthcare or codes for other services such as shopping, travel, massage or food and
• many more).
• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• Online interview with a recruitment representative and HM.
• You will receive feedback via a call within 2 working days after the interview.