Italian-Speaking Client Support Analyst — Hybrid

FedEx; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports cards

Meal vouchers

Occasional gift cards

Job summary

FedEx Express Poland Transportation Sp z o.o. in Kraków is seeking a Client Support Specialist with Italian to join our migration-support team. You will help customers with account issues, access rights, and manual setups in a fast-paced, international environment.

This temporary, full-time role offers hybrid work (1–2 days in the office) and a rich benefits package. You will collaborate with developers, customer care, and sales to resolve data-transfer issues and communicate updates clearly to

Qualifications

• Fluency in English and Italian (min. B2) is required.
• Previous customer service experience, preferably in a technical environment.
• Willingness to understand JSON files, SQL queries and databases.
• Strong problem-solving and communication skills.
• Ability to work effectively in cross-functional teams.

Responsibilities

• Providing support to customers with account-related issues (user IDs, access rights, manual setups).
• Troubleshooting technical problems in collaboration with customer care, technology, and sales teams.
• Applying manual fixes after data transfers when needed.
• Communicating with clients and international teams, giving clear updates via email or phone.
• Explaining technical information in simple, customer-friendly language.
• Preparing concise reports or updates for internal teams and clients.

Skills

English fluency

Italian fluency

Customer service

Technical environment

JSON

SQL

Databases

Problem solving

Cross-functional work

Tools

JSON

SQL

Job description

FedEx Express Poland Transportation Sp z o.o. in Kraków is seeking a Client Support Specialist with Italian to join our migration-support team. You will help customers with account issues, access rights, and manual setups in a fast-paced, international environment.

This temporary, full-time role offers hybrid work (1–2 days in the office) and a rich benefits package. You will collaborate with developers, customer care, and sales to resolve data-transfer issues and communicate updates clearly to