Italian Customer Support Representative – Relocation to Greece Supported

FH Collective - Academy; Bydgoszcz; On-site; PLN 64,000 - 74,000; Full time

Benefits offered by this job

Paid training

Relocation package (EU)

Flight ticket covered

Hotel accommodation for relocation

Airport pickup

Real estate agency fee covered

Job summary

FH Collective - Academy is seeking Italian-speaking Customer Experience specialists to join our remote team in Greece. The role offers full relocation support and an international work environment, with training provided from day one.

You will handle customer inquiries via phone, email, and chat in Italian, log details in the CRM, and help maintain high service standards. No prior experience required; we provide comprehensive training and a supportive multicultural team.

Qualifications

• Fluent Italian (C1/C2) required.
• Good working knowledge of English (B2+) for training and communication.
• Strong interpersonal and analytical skills intended for customer support.
• No prior experience required; full training provided.

Responsibilities

• Providing customer support via phone, email, and chat (in Italian).
• Assisting with account issues, content reports, and platform queries.
• Resolving customer inquiries efficiently while maintaining high service quality.
• Logging interaction details accurately in internal CRM systems.
• Meeting standard team productivity and quality targets.
• Advocating for community safety and product understanding.

Skills

Fluent Italian (C1/C2)

English (B2+)

Interpersonal skills

Analytical skills

Solutions-driven mindset

Digital tools / multi‑screen

Adaptable in multicultural teams

Tools

CRM systems

Job description

Customer Experience Project – Remote in Greece

We are looking for Italian speakers to join our customer support team in Greece. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Imagine the freedom of remote work — with the vibrancy of Greek life.

Location

Greece (Remote - Work From Home)

Schedule

5 days a week, rotational shifts (08:00 – 00:00)

Financial Package & Benefits

• Base Salary: €1,050 gross / month x 14 salaries
• Performance Bonus: Up to 10%
• Paid Training: Full training is provided and fully paid from day one.
• Relocation Package (for candidates relocating from another EU country):
  • Flight ticket covered (within the EU)
  • 2 weeks of hotel accommodation upon arrival
  • Airport pickup on arrival
  • Real estate agency fee covered

Daily Tasks

• Providing customer support via phone, email, and chat (in Italian)
• Assisting with account issues, content reports, and platform queries
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in internal CRM systems
• Meeting standard team productivity and quality targets
• Advocating for community safety and product understanding

Profile We Are Looking For

• Fluent Italian (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong interpersonal and analytical skills
• A solutions-driven mindset and genuine passion for helping others
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team
• No prior experience required — full training provided

How To Apply

If you are ready to take on this exciting opportunity and start your work-from-Greece journey, please send your updated CV in English.

No fees required at any stage of the recruitment process.