Italian Customer Service Agent – Entry Level

RDN CONS; Poland; On-site; PLN 78,000 - 104,000; Full time

Benefits offered by this job

Remote work from Greece

Paid relocation package

Paid training

Job summary

RDN CONS is seeking Italian-speaking Customer Service Agents for a remote role. This entry-level position requires relocation to Greece and will be performed remotely from Greece in line with operations.

Responsibilities include handling inquiries in Italian, providing product information, logging interactions, and meeting quality standards. Training is provided, and relocation is paid.

Qualifications

• Fluent written and spoken Italian.
• Working knowledge of English (B2).
• Full training provided; no prior experience required.

Responsibilities

• Handle customer inquiries in Italian via phone, email, and online channels.
• Provide accurate information related to products or services.
• Resolve issues following established procedures and service guidelines.
• Log customer interactions and outcomes in internal systems.
• Meet quality standards and productivity objectives.
• Escalate cases when resolution cannot be achieved at first level.

Skills

Italian

English (B2)

Job description

Work Location: Remote position (must be based in Greece)

Relocation: Required – paid relocation package provided

Contract Type: Full-time

Languages Required: Italian (fluent or native), English (intermediate level)

Position Summary

Our client is hiring Italian-speaking Customer Service Agents for a remote support role. This is an entry-level position that requires relocation to Greece, from where the role will be performed remotely in line with operational requirements.

Key Responsibilities

• Handle customer inquiries in Italian via phone, email, and online channels
• Provide accurate information related to products or services
• Resolve issues following established procedures and service guidelines
• Log customer interactions and outcomes in internal systems
• Meet quality standards and productivity objectives
• Escalate cases when resolution cannot be achieved at first level

Candidate Profile

• Fluent written and spoken Italian
• Working knowledge of English (level B2)
• Previous experience not required; full training provided
• Comfortable using computers and internal tools
• Clear communication and problem-solving skills
• Ability to work independently in a remote environment
• Willingness to relocate and reside in Greece

Employment Offer

• Full-time employment contract
• Paid training
• Remote work arrangement from Greece
• Paid relocation package
• Employment benefits in accordance with local legislation

Equal Opportunity Statement

All applications will be evaluated based on qualifications and role requirements, without discrimination of any kind.