German-Speaking 1st Line IT Support | Hybrid

Atos SE; Bydgoszcz; Hybrid; PLN 30,000 - 40,000; Full time

Benefits offered by this job

Structured onboarding and training

Language practice in real business scenarios

Clear development path

Access to learning platforms and certifications

Private medical care

Job summary

Atos SE is looking for a 1st Line Support Analyst / Engineer with strong German language skills for their hybrid office in Bydgoszcz, Poland. You will be responsible for providing first-level IT support and guidance, ensuring a positive user experience.

The role requires strong communication skills, an entry-level candidate's mindset, and the ability to work within a structured and shift-based environment. You will have opportunities for development towards advanced IT roles.

Qualifications

• Willingness to work in a shift-based model, including night shifts if required.
• Entry-level candidate or career starter with strong language skills.
• Calm, patient, and solution-oriented attitude.

Responsibilities

• Act as the first point of contact for end users via various communication channels.
• Provide basic technical support for IT-related issues.
• Register, track, and update incidents in line with SLA procedures.

Skills

German language proficiency: B2+/C1

Customer-oriented mindset

Strong communication skills

Interest in IT

Ability to follow procedures

Education

IT education, courses or certifications

Tools

Basic knowledge of Windows

MS Office

Job description

Atos SE is looking for a 1st Line Support Analyst / Engineer with strong German language skills for their hybrid office in Bydgoszcz, Poland. You will be responsible for providing first-level IT support and guidance, ensuring a positive user experience.

The role requires strong communication skills, an entry-level candidate's mindset, and the ability to work within a structured and shift-based environment. You will have opportunities for development towards advanced IT roles.