IT Support Engineer (Tier 1–2) – Onsite Travel

LevCo Technologies, Inc.; Polska; Hybrid; PLN 164,000 - 235,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Wellness resources

Life insurance

Job summary

LevCo Technologies, Inc. is seeking a customer-focused Help Desk / IT Support Technician to provide Tier 1–2 end-user support in a fast-paced MSP environment. You’ll troubleshoot hardware/software issues, document work in our ticketing system, and assist with device setups and onsite visits.

This full-time, in-person role in Kansas City, MO requires travel up to 50% and participates in on-call rotation. Strong communication, quick learning, and a customer-first mindset are essential.

Qualifications

• 0–2 years of IT support / help desk experience or strong customer service with technical aptitude
• Knowledge of Windows 10/11 and common business apps (Microsoft 365, Teams, Outlook)
• Experience with PC hardware, peripherals, printers, and account/access basics (password resets, MFA)
• Networking fundamentals (Wi-Fi, DNS basics, IP concepts)

Responsibilities

• Provide daily technical support for low-to-moderate complexity issues via phone, email, chat, remote tools, and onsite visits
• Troubleshoot and restore service by analyzing symptoms and applying documented fixes
• Configure devices and onboard users (day one guidance)
• Log incidents in the ticketing system with clear notes and escalate when needed
• Create/update knowledge base entries and checklists to reduce repeat incidents
• Document changes to customer systems (what changed, why, impact)
• Support scheduling/dispatch and participate in on-call rotation

Skills

Customer service

Problem solving

Documentation

Communication

On-site support

Education

High school diploma or equivalent

Tools

Microsoft 365

Teams

Outlook

Printer setup

Remote support tools

Job description

LevCo Technologies, Inc. is seeking a customer-focused Help Desk / IT Support Technician to provide Tier 1–2 end-user support in a fast-paced MSP environment. You’ll troubleshoot hardware/software issues, document work in our ticketing system, and assist with device setups and onsite visits.

This full-time, in-person role in Kansas City, MO requires travel up to 50% and participates in on-call rotation. Strong communication, quick learning, and a customer-first mindset are essential.