Junior IT Specialist - Onsite or Hybrid in Germany

Sowelo Consulting; Wrocław; Hybrid; PLN 131,000 - 183,000; Full time

Job summary

Sowelo Consulting is seeking a Junior IT Specialist to join the Managed Service division in Germany. The role delivers L2 support for workstations, mobile devices, and standard software, while managing hardware assets across their lifecycle.

You will coordinate with regional IT leaders and collaborate with global IT teams. The position is onsite or hybrid in the Düsseldorf/Cologne area, with responsibilities spanning troubleshooting, asset management, and end-user support.

Qualifications

• Up to 1 year of professional IT support experience or practical IT training/education.
• Foundational knowledge of Windows 11, Office 365, Outlook, and PC hardware troubleshooting (HP).
• Basic understanding of service desk ticketing systems and IT asset lifecycle management.
• Ability to provide clear, customer-oriented support via phone, email, and on-site assistance.
• Fluent German and communicative English (minimum B1).

Responsibilities

• Provide L2 support for Windows 11 PCs, mobile devices, iPads, and standard software.
• Log, diagnose, resolve, and escalate tickets in the ticketing system.
• Manage full lifecycle hardware asset workflows (deploy, receive, ship, process returns).
• Assist with hardware upgrades and configurations via deployment tools (Company Portal).
• Troubleshoot email clients (Outlook), Office 365, and Citrix environments.

Skills

Windows 11

Office 365

Outlook

IT support

German language

English language

Customer-oriented support

Problem-solving

Education

IT training/education

Tools

Company Portal

Citrix

Cloud PCs

Job description

Do you have hands-on experience or training in IT support, hardware troubleshooting, or desktop operating systems?
Do you want to step into a dynamic role supporting end users and local infrastructure?
Are you willing to relocate to Germany?
Do you speak fluent German and English?

If so, we would love to learn more about your background!

The position is based onsite or hybrid in Germany in the Düsseldorf and Cologne area.

Our client is seeking a Junior IT Specialist to join their Managed Service division. In this entry-level role, you will deliver Level 2 technical support for workstations, mobile devices, and standard software, manage hardware assets across their lifecycle, and assist regional IT leaders with local PC and infrastructure coordination. You will work directly with end users and collaborate with regional and global IT teams to resolve technical issues efficiently.

It is an Onsite / Hybrid IT Support role.

Key responsibilities:

• Providing L2 support for Windows 11 PCs (HP hardware focus), mobile devices, iPads, network printers, and standard software
• Managing tickets within the ticketing system—logging, diagnosing, resolving, and escalating complex incidents to higher-level specialists
• Handling full lifecycle asset workflows: deploying, receiving, shipping, and processing returned leased devices
• Assisting with hardware upgrades/downgrades (RAM, storage) and configuring systems via enterprise deployment tools (e.g., Company Portal)
• Troubleshooting email clients (Outlook), Office 365, Cloud PCs, Citrix, IP/softphones, and print queues
• Maintaining accurate IT inventory logs and overseeing hardware tracking tools
• Supporting regional leadership with local infrastructure coordination and end‑user hardware refresh programs

To be a good fit for the Junior IT Specialistrole, you will have:

• Up to 1 year of professional experience or practical IT training/education in IT support, helpdesk, or field support.
• Solid foundational knowledge of Windows 11, Office 365, Outlook, and PC hardware troubleshooting (predominantly HP).
• Basic understanding of service desk ticketing systems, IT asset lifecycle management, and remote support tools.
• Ability to provide clear, customer-oriented support via phone, email, and on‑site assistance.
• Strong problem-solving skills utilizing knowledge bases, vendor documentation, and team guidance.
• Fluent German and communicative English (minimum B1 level, spoken and written).

Nice to have:

• Familiarity with enterprise software platforms (e.g., SAP, Oracle, Salesforce—training will be provided)
• Basic exposure to cloud environments (Citrix, Cloud PCs) or network printer/server configurations
• Prior experience supporting corporate multi-site or remote end-user environments

Key to success:

• High eagerness to learn and troubleshoot technical challenges
• Proactive, organized working style with a strong commitment to end-user satisfaction

Reasons to join:

• Competitive entry-level compensation package
• Flexible hybrid work setup (Onsite support core with Home Office flexibility upon PM approval)
• Standard business hours structure (8:00 AM – 4:00 PM) with clear out-of-hours compensation protocols
• On-the-job training for enterprise applications and internal systems
• Direct exposure to global IT infrastructure practices and clear career development pathways