IT Support Administrator - Tier 2 | Hybrid | IAM & Endpoint

kcura

Kraków

Hybrid

PLN 91,000 - 137,000

Full time

14 days+

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Benefits offered by this job

Health plans

Parental leave

Flexible schedule

Company breaks

Long-term incentives

Training program

Job summary

Relativity is seeking an IT Support Specialist (Intermediate) for a hybrid role in Kraków. You will escalate, troubleshoot, and resolve complex incidents across desktops, networks, and apps while guiding junior analysts.

You’ll contribute to knowledge bases, support identity management, and work with global IT teams to uphold high support standards. Competitive compensation includes base salary, bonus, and long-term incentives.

Qualifications

Associate degree or equivalent technical foundation.
2+ years in technical support.
Strong proficiency with operating systems, hardware, and enterprise applications.
Experience supporting remote, hybrid, and global teams.

Responsibilities

Provide Tier 2 support for escalated incidents requiring deeper technical analysis.
Troubleshoot advanced desktop, network, and application issues across multiple platforms.
Independently resolve most assigned tickets without guidance.
Act as an escalation point for Tier 1 analysts.
Train and coach junior team members.
Support identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting).
Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).
Own major incident communication for incidents within scope.
Contribute to knowledge base improvements and documentation quality.
Participate in root-cause analysis for recurring issues.
Support deployment of enterprise hardware, software, and configuration baselines.
Collaborate with global IT teams to maintain consistent support standards.