IT Helpdesk Specialist: 1st & 2nd Line Support

Snowrelic Inc; Krąków; On-site; PLN 42,000 - 66,000; Full time

Job summary

Snowrelic Inc. is seeking an entry-level IT support specialist to handle Level 1 and Level 2 issues across desktops, laptops, and mobile devices. The role requires familiarity with ITIL practices, ticket lifecycle management, and SLA adherence.

The candidate will work within IT Services and IT Consulting, supporting Windows and macOS platforms and in-house applications, with a focus on customer service and timely incident resolution.

Qualifications

• Knowledge of ITIL frameworks and ticket lifecycle management.
• Ability to follow SLA guidelines and prioritize requests.
• Strong communication and problem-solving skills.

Responsibilities

• Provide Level 1 and Level 2 IT support for desktops, laptops, mobile devices, and printers.
• Maintain and update tickets, ensuring timely resolution and user communication.
• Support Windows and macOS environments and assist with in-house applications.

Skills

ITIL practices

Ticketing systems

SLA adherence

Tools

Microsoft Office Suite

Exchange/Outlook

In-house applications (Windows/macOS)

Job description

Snowrelic Inc. is seeking an entry-level IT support specialist to handle Level 1 and Level 2 issues across desktops, laptops, and mobile devices. The role requires familiarity with ITIL practices, ticket lifecycle management, and SLA adherence.

The candidate will work within IT Services and IT Consulting, supporting Windows and macOS platforms and in-house applications, with a focus on customer service and timely incident resolution.