Remote L1 Support Engineer - 24/7 Shifts

Tech Mahindra

Polska

Remote

PLN 60,000 - 90,000

Full time

1 hour ago

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Job summary

Tech Mahindra in Poland is seeking an incident response specialist to join a 24/7 support team working from home. You will handle Level 1 incident triage, troubleshooting, and ticket administration while communicating with customers by phone and email.

You will coordinate with Level 2 and external suppliers, apply knowledge of SD-WAN and LAN products (Cisco Viptela, Juniper Mist, Cisco Meraki) to diagnose issues and restore services quickly.

Qualifications

Experience in incident management and IT service desk.
Strong communication skills.
Experience with ticketing systems.
Willing to work in 24/7 shift and from home.

Responsibilities

Handle Level 1 incident triage and troubleshooting.
Perform incident ticket administration and tracking.
Communicate with customers via phone and email.
Interface with Level 2 engineers and external suppliers.
Apply knowledge of SD-WAN and LAN products to diagnose issues.

Skills

Incident response

Troubleshooting

Ticket administration

Customer communication

Vendor liaison

Tools

Cisco Viptela SD-WAN

Juniper Mist mLAN & mWIFI

Cisco Meraki mLAN & mWIFI

Job description

You will coordinate with Level 2 and external suppliers, apply knowledge of SD-WAN and LAN products (Cisco Viptela, Juniper Mist, Cisco Meraki) to diagnose issues and restore services quickly.

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