IT Support Engineer Intern — Onsite Helpdesk & Hardware

Digital Agency Jobs; Katowice; On-site; PLN 45,000 - 50,000; Full time

Benefits offered by this job

Salary per hour PLN 33–36 gross

Cafeteria MyBenefit

Lunch compensation

Luxmed VIP package

Group and travel insurance

English lessons

Modern office

Job summary

VML Enterprise Solutions in Katowice is seeking an IT Support Intern to deliver day-to-day helpdesk assistance to internal users on-site. You will assist with account and access support for highly available systems, and prepare equipment for users, including wiping disks and installing software.

Additional duties include updating the internal hardware database, coordinating with users for equipment handover, and maintaining documentation.

Qualifications

• Basic knowledge of Windows or MacOS.
• Basic knowledge of network protocols.
• General IT and technology knowledge.
• Willingness to learn and upskill.
• Analytical skills.
• Team player with problem solving attitude.
• Good written and verbal communication in English (B2) and Polish.

Responsibilities

• Onsite support for internal users.
• Provide account/access support for highly available systems.
• Preparation of equipment for users and returned by users - wiping disks, system and software installation.
• Update and modify the internal hardware database.
• Contact with users and handing over of equipment to them.
• Maintain internal documentation.

Skills

Windows

MacOS

Network protocols

IT knowledge

Willingness to learn

Analytical skills

Team player

English (B2)

Polish (B2)

On-site availability

Tools

Ticketing system

Job description

VML Enterprise Solutions in Katowice is seeking an IT Support Intern to deliver day-to-day helpdesk assistance to internal users on-site. You will assist with account and access support for highly available systems, and prepare equipment for users, including wiping disks and installing software.

Additional duties include updating the internal hardware database, coordinating with users for equipment handover, and maintaining documentation.