IT Support Engineer

Sky Systems, Inc. (SkySys); Województwo pomorskie; On-site; PLN 60,000 - 90,000; Full time

Job summary

Sky Systems, Inc. (SkySys) in Gdansk, Poland is seeking an IT Infrastructure Field Support specialist for a long-term contract.

The role covers hardware, software, OS troubleshooting, and desktop peripherals, with on-site desk-side support and smart hands at client sites. The ideal candidate has 3–5 years of experience, familiarity with Windows, MAC/Linux admin, and basic networking (TCP/IP, DNS, DHCP, VPN, RDP).

Qualifications

• 3–5 years IT infrastructure field support experience.
• Troubleshooting desktops, printers, laptops and peripherals.
• LAN/WAN basics; smart hand at sites.
• TCP/IP, DNS, DHCP, VPN, and RDP knowledge.
• Ticketing tools experience (ServiceNow / Remedy).
• Associate Degree in Electronics; CompTIA A+ preferred.
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) are a plus.
• Ability to lift up to 50 lbs.

Skills

IT Support

Desk-side support

Windows admin

MAC/Linux admin

Networking basics

Education

CompTIA A+

Associate degree Electronics

Tools

ServiceNow

Remedy

Job description

Job type and Location: Backfill/ on need basis in Gdansk, Poland

Long term contract

Job Requirements:

Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• ·May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.)

Must haves:

• Desktop imaging
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room management
• Knowledge on ticketing tool

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules