IT Support Agent — Hybrid Work & 70+ Training Tracks

Capgemini Polska Sp. z o.o.; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Netflix & Spotify access

Sports card

Hybrid work model

Job summary

Capgemini is seeking a first-line IT helpdesk specialist to assist users by phone, chat and email, diagnose basic incidents and guide them to solutions. You will collaborate with more advanced teams when needed to ensure continuous access to applications, systems and devices.

You’ll enjoy a hybrid working model, private medical care, life insurance and access to learning tracks and online libraries to develop your skills and certifications.

Qualifications

• Experience delivering first‑line IT support via phone, chat or email.
• Able to diagnose basic IT incidents and guide users to solutions.
• Collaborates with higher support teams when necessary.

Responsibilities

• Serve as the first point of contact for users with technical issues.
• Provide support via phone, chat and email to ensure access to applications and devices.
• Diagnose and resolve basic IT incidents and guide users through solutions.

Skills

Technical support

Customer service

IT incident resolution

Communication skills

Job description

Capgemini is seeking a first-line IT helpdesk specialist to assist users by phone, chat and email, diagnose basic incidents and guide them to solutions. You will collaborate with more advanced teams when needed to ensure continuous access to applications, systems and devices.

You’ll enjoy a hybrid working model, private medical care, life insurance and access to learning tracks and online libraries to develop your skills and certifications.