IT Support Agent (with German)

Capgemini Polska Sp. z o.o.; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Netflix & Spotify access

Sports card

Hybrid work model

Job summary

Capgemini is seeking a first-line IT helpdesk specialist to assist users by phone, chat and email, diagnose basic incidents and guide them to solutions. You will collaborate with more advanced teams when needed to ensure continuous access to applications, systems and devices.

You’ll enjoy a hybrid working model, private medical care, life insurance and access to learning tracks and online libraries to develop your skills and certifications.

Qualifications

• Experience delivering first‑line IT support via phone, chat or email.
• Able to diagnose basic IT incidents and guide users to solutions.
• Collaborates with higher support teams when necessary.

Responsibilities

• Serve as the first point of contact for users with technical issues.
• Provide support via phone, chat and email to ensure access to applications and devices.
• Diagnose and resolve basic IT incidents and guide users through solutions.

Skills

Technical support

Customer service

IT incident resolution

Communication skills

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e‑mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.

What You’ll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.