Technical Support Engineer

RED Global; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

RED Global is seeking a Technical Support Engineer for an onsite role in Krakow. The initial contract is 12 months with strong extension opportunities and a start ASAP.

You will provide technical support via phone, email and ticketing systems, troubleshoot incidents, and collaborate with engineering to resolve issues within SLA. English required at B2 level.

Qualifications

• Experience in technical/customer support, system administration or cloud support.
• Strong troubleshooting and analytical skills.
• Knowledge of at least one Microsoft technology area.
• Basic understanding of cloud, networking, operating systems and authentication.
• Excellent communication skills and good English.
• Customer-focused mindset and ability to work under pressure.
• Willingness to learn new technologies.

Responsibilities

• Provide technical support via phone, email and ticketing systems.
• Troubleshoot incidents, analyze logs and identify root causes.
• Support Microsoft 365, Azure, Intune, Entra ID, Windows, Security, Power Platform, Power BI, SQL or related technologies.
• Handle device, identity, cloud, application and infrastructure issues.
• Document troubleshooting steps, solutions and known issues.
• Perform RCA, implement workarounds and elevate complex cases to L2/L3 teams.
• Collaborate with engineering and product teams to resolve customer issues within SLA.
• English speaking - B2 level is a must.

Skills

Troubleshooting

Analytical skills

Strong communication

English proficiency

Customer-focused mindset

Willingness to learn

Tools

PowerShell

ITIL

Azure

Job description

*** Technical Support Engineer – 12-months + extension - onsite (Krakow) ***

On behalf of one of our key partners, RED now has a new opportunity for a Technical Support Engineer to join a project. The initial contract is for 12-months with excellent extension opportunities.

This role is to start ASAP and will be fully onsite in Krakow.

Responsibilities:

• Provide technical support via phone, email and ticketing systems.
• Troubleshoot incidents, analyze logs and identify root causes.
• Support Microsoft 365, Azure, Intune, Entra ID, Windows, Security, Power Platform, Power BI, SQL or related technologies.
• Handle device, identity, cloud, application and infrastructure issues.
• Document troubleshooting steps, solutions and known issues.
• Perform RCA, implement workarounds and elevate complex cases to L2/L3 teams.
• Collaborate with engineering and product teams to resolve customer issues within SLA.
• English speaking - B2 level is a must

Requirements:

• Experience in technical/customer support, system administration or cloud support.
• Strong troubleshooting and analytical skills.
• Knowledge of at least one Microsoft technology area.
• Basic understanding of cloud, networking, operating systems and authentication.
• Excellent communication skills and good English.
• Customer-focused mindset and ability to work under pressure.
• Willingness to learn new technologies.

Experience with PowerShell, ITIL, Azure, Microsoft certifications or enterprise environments is a plus.